Procedure

1. Download Trend Micro Performance Tuning Tool from:
   https://success.trendmicro.com/en-US/solution/KA-0001848
2. Unzip TMPerfTool.zip to extract TMPerfTool.exe.
3. Place TMPerfTool.exe in the <Agent installation folder> or in the same folder as TMBMCLI.dll.
4. Right-click TMPerfTool.exe and select Run as administrator.
5. Read and accept the end user agreement and then click OK.
6. Click Analyze.
   The tool starts to monitor CPU usage and event loading. A system-intensive process is highlighted in red.
7. Select a system-intensive process and click the Add to the exception list (allow) button ().
8. Check if the system or application performance improves.
9. If the performance improves, select the process again and click the Remove from the exception list button ().
10. If the performance drops again, perform the following steps:
    1. Note the name of the application.
    2. Click Stop.
    3. Click the Generate report button () and then save the .xml file.
    4. Review the applications that have been identified as conflicting and add them to the Behavior Monitoring exception list.
       For details, see Behavior Monitoring Exception List.