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Enable debug logging before performing the following tasks:
  • Uninstall and then install the server again.
  • Upgrade Trend Micro Apex One to a new version.
  • Perform remote installation/upgrade (Debug logging is enabled on the endpoint where you launched Setup and not on the remote endpoint.)

Procedure

  1. Copy the LogServer folder located in <Server installation folder>\PCCSRV\Private to C:\.
  2. Create a file named ofcdebug.ini with the following content:
    [debug]
    debuglevel=9
    debuglog=c:\LogServer\ofcdebug.log
    debugLevel_new=D
    debugSplitSize=10485760
    debugSplitPeriod=12
    debugRemoveAfterSplit=1
  3. Save ofcdebug.ini to C:\LogServer.
  4. Perform the appropriate task (that is, uninstall/reinstall the server, upgrade to a new server version, or perform remote installation/upgrade).
  5. Check ofcdebug.log in C:\LogServer.