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Procedure

  1. Stop the Trend Micro Apex One Master Service from the Microsoft Management Console.
  2. Stop the Trend Micro Apex One Apex Central Agent Service.
  3. Stop the Trend Micro Apex One Plug-in Manager Service.
  4. Stop the World Wide Web Publishing Service.
  5. Manually back up the following database files found under <Server installation folder>\PCCSRV\Admin\Utility\SQ:
    • libSQLDatabaseUpgrade.dll
    • oscedbt.exe
  6. Manually back up the following files and folders found under <Server installation folder>\PCCSRV:
    Note
    Note
    Back up these files and folders to roll back Trend Micro Apex One only if you encounter upgrade issues.
    • ofcscan.ini: Contains global agent settings
    • ous.ini: Contains the update source table for antivirus component deployment
    • Private folder: Contains firewall and update source settings
    • Web\tmOPP folder: Contains Outbreak Prevention settings
    • Pccnt\Common\OfcPfw*.dat: Contains firewall settings
    • Download\OfcPfw*.dat: Contains firewall deployment settings
    • Log folder: Contains system events and the connection verification logs
    • Virus folder: Contains quarantined files
    • HTTPDB folder: Contains the Trend Micro Apex One database
  7. Upgrade the Trend Micro Apex One server.
    Note
    Note
    If you encounter upgrade issues, copy the backup files from step 6 to the <Server installation folder>\PCCSRV folder on the target endpoint and restart the following services:
    • World Wide Web Publishing Service
    • Trend Micro Apex One Plug-in Manager Service
    • Trend Micro Apex One Apex Central Agent Service
    • Trend Micro Apex One Master Service