Before migrating on-premises Security Agents running on virtual machines or using VPNs, ensure that the following settings are correct in the <Server installation directory>\PCCSRV\Private\ofcserver.ini file on the on-premises OfficeScan XG Service Pack 1 (or later) or Apex One server:
  • For non-persistent Virtual Desktop Support environments:
    1. In the <Server installation directory>\PCCSRV\Private\ofcserver.ini file, locate the [INI_SERVER_SECTION].
    2. Ensure that the following value exists:
      EnableCheckClientMacAddress=1
    3. Save the file.
    4. On the on-premises web console, go to Agents → Global Agent Settings.
    5. Click Save to deploy the setting to all Security Agents.
  • For VPN clients (for example, Cisco Anyconnect):
    1. In the <Server installation directory>\PCCSRV\Private\ofcserver.ini file, locate the [INI_SERVER_SECTION].
    2. Ensure that the following value exists:
      SP_DisableTmLwfRegistryKeyProtection=1
    3. Save the file.
    4. On the on-premises web console, go to Agents → Global Agent Settings.
    5. Click Save to deploy the setting to all Security Agents.