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Important
Important
Before installing or upgrading to Apex One (Mac) Patch 2 and above, make sure that the certificate is not expired for Microsoft Internet Information Services (IIS).
For more information, see https://success.trendmicro.com/solution/000283033.

Procedure

  1. Do the following ONLY if you are installing Apex One (Mac) on a server with a domain controller role:
    1. Go to the <server installation folder>\PCCSRV\Admin\Utility\SQL folder.
    2. Open the InstallCfgFile.ini file using a text editor.
    3. Change the SQLSVCACCOUNT value setting from NT AUTHORITY\NETWORK SERVICE to NT AUTHORITY\SYSTEM.
    4. Save the file.
  2. Open the Apex One or OfficeScan web console and click Plug-ins on the main menu.
  3. Go to the Apex One (Mac) section and click Download.
    The size of the file to be downloaded displays beside the Download button.
    Plug-in Manager downloads the package to <server installation folder>\PCCSRV\Download.
    <server installation folder> is typically C:\Program Files\Trend Micro\OfficeScan or C:\Program Files\Trend Micro\Apex One.
  4. Monitor the download progress.
    You can navigate away from the screen during the download.
    If you encounter problems downloading the package, check the server update logs on the Apex One or OfficeScan web console. On the main menu, click Logs → Server Updates.
  5. After the download process is complete, click Install to install Apex One (Mac).
  6. Read the license agreement and accept the terms by clicking Agree.
    The installation starts.
  7. Monitor the installation progress. After the installation, the Plug-in Manager screen reloads.