Uninstall the Security Agent program only if you encounter problems with
the program. Reinstall it immediately to keep the endpoint protected from security
risks.
Procedure
- Obtain the Security Agent uninstallation package
(
tmsmuninstall.zip
) from the Apex One (Mac) server. On the Apex One (Mac) web console, navigate to and click the link under Agent Uninstallation File. - Copy and then launch the package on the endpoint.
- Fill in the Name and Password fields
to begin the uninstallation process.
Note
Specify the name and password for an account with administrative rights on the endpoint. - (For macOS 11.0 and above) Click Continue to remove the system extensions.
- If the uninstallation was successful, click Close to finish the uninstallation process.
What to do next
Unregister the Security Agent from the server.
-
On the web console, click Agent Management and select the Security Agent that was uninstalled.
-
Click.