The following scan results display in the virus/malware logs:
  • Deleted
    • First action is Delete and the infected file was deleted.
    • First action is Clean but cleaning was unsuccessful. Second action is Delete and the infected file was deleted.
  • Quarantined
    • First action is Quarantine and the infected file was quarantined.
    • First action is Clean but cleaning was unsuccessful. Second action is Quarantine and the infected file was quarantined.
  • Cleaned
    An infected file was cleaned.
  • Passed
    • First action is Pass. Apex One (Mac) did not perform any action on the infected file.
    • First action is Clean but cleaning was unsuccessful. Second action is Pass so Apex One (Mac) did not perform any action on the infected file.
  • Unable to clean or quarantine the file
    Clean is the first action. Quarantine is the second action, and both actions were unsuccessful.
    Solution: See “Unable to quarantine the file” below.
  • Unable to clean or delete the file
    Clean is the first action. Delete is the second action, and both actions were unsuccessful.
    Solution: See “Unable to delete the file” below.
  • Unable to quarantine the file
    The infected file may be locked by another application, is executing, or is on a CD. Apex One (Mac) will quarantine the file after the application releases the file or after it has been executed.
    Solution
    For infected files on a CD, consider not using the CD as the virus may infect other endpoints on the network.
  • Unable to delete the file
    The infected file may be locked by another application, is executing, or is on a CD. Apex One (Mac) will delete the file after the application releases the file or after it has been executed.
    Solution
    For infected files on a CD, consider not using the CD as the virus may infect other endpoints on the network.
  • Unable to clean the file
    The file may be uncleanable. For details and solutions, see Uncleanable Files.