The following table describes the command statuses that display on the Task Tracking screen.
Status
Description
Pending approval
The task has not been approved or rejected by the Apex Central administrator
Rejected
The task has been rejected by the Apex Central administrator
Sending command
The task was approved and Apex Central is sending the task command to the specified targets
In progress
The task command was deployed to the Apex One server but has not been completed on the specified targets
Uploading
The managed product is uploading the task payload
Successful
The task command completed on the specified targets successfully
Unable to process command
The task command completed on the specified targets unsuccessfully
Command time-out
Scenarios include:
  • The task was not approved by the Apex Central administrator within 72 hours of receipt
  • The managed product was unable to complete the task command within 9 days after approval
  • The task command timed out on the Apex One server
No response from agent
The Apex One server is unable to establish communication with the target agent
Endpoint Sensor disabled
The target endpoint has Endpoint Sensor disabled
Requires a supported Security Agent version
The target endpoint does not have the Security Agent installed or the server version of the target endpoint is not supported
Server license not supported
The Apex One license does not support the Endpoint Sensor Service