The Managed Product Heartbeat Interval settings determine how frequently the agent sends a heartbeat to the Apex Central server.
Use the Communication Time-out Settings screen to define the managed product heartbeat interval in minutes.
When configuring the managed product heartbeat interval, consider the following:
  • The Managed Product Heartbeat Interval settings only apply to managed products that register to the Apex Central server using the Apex Central management console.
  • Long heartbeat intervals consume less bandwidth but allow more network events to occur before Apex Central updates the communication status.
  • Short intervals between heartbeats consume more bandwidth but present a more up-to-date picture of your network status.

Procedure

  1. Go to Administration → Managed Servers → Communication Time-out Settings.
    The Communication Time-out Settings screen appears.
  2. In the Managed Product Heartbeat Interval section, configure the following settings:
    • Report managed product status every: Defines the agent communication heartbeat interval
      Valid values are between 5 and 480 minutes.
    • If no communication, set status as abnormal after: Defines the agent communication time-out interval
      Valid values are between 15 and 1440 minutes.
    Important
    Important
    The If no communication, set status as abnormal after value must be at least triple the Report managed product status every value.
  3. Click Save.