Using the Apex One Security Agent Web Installer

Procedure

1. Go to Administration → Security Agent Download.
2. Select a Windows operating system.
3. Select Full feature set for the installation mode.
4. Select Web installer for the package type.
5. Click one of the following deployment options:
   • Download Installer: Click to download the installer and copy to the target endpoint.
   • Get Download Link: Click to obtain a URL that you can send to users to download the installer directly on the target endpoint.
6. On the target endpoint, execute the EndpointBasecamp.exe installer.
   The tool takes the following actions:

   1. Checks the system resources on the endpoint and attempts to locate conflicting applications and sends the data to Trend Micro support for analysis

      Important If the endpoint does not pass the environment check, Apex Central logs the unsuccessful attempt in the Tracked Endpoints view on the User/Endpoint Directory screen. For more information, see User/Endpoint Directory.

   2. After passing the environment check, the tool automatically downloads the Security Agent package.
   3. After the download completes, the Security Agent installation automatically begins and the tool sends the installation results to Trend Micro support.

      Important If the endpoint is unable to successfully install the Security Agent, Apex Central logs the unsuccessful attempt in the Tracked Endpoints view on the User/Endpoint Directory screen. For more information, see User/Endpoint Directory.

   Trend Micro collects the endpoint and installation data to constantly update the Security Agent installation process and quickly respond to installation issues without you needing to open a support case. You can attempt to retry the Security Agent installation periodically to see if a solution to an installation error exists.