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The Product Directory uses the following icons to indicate the status of communication between the Trend Micro Apex Central server and registered managed products.
Icon
MCP Agent Status
Product Service Status
mp-active.jpg
Running
Running
mp-product-inactive.jpg
Running
Not running
mp-inactive.jpg
Communication timed out
Note
Note
The Apex Central server was unable to establish communication with the MCP agent on the managed product server within the heartbeat interval configured on the Communication Time-out Settings screen.
Unknown
mp-abnormal.jpg
Not running
Note
Note
The Apex Central server was unable to establish communication with the MCP agent on the managed product server after multiple unsuccessful attempts according to the criteria configured on the Communication Time-out Settings screen.
Not running