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Locate the endpoint information required to run a diagnostic test in the Self-Diagnosis app.

Procedure

  • Find the agent GUID of a Windows endpoint.
    1. Open the Registry Editor.
      1. Open the Run dialog (WIN + R).
      2. Type regedit and press ENTER.
    2. Locate the xdr_device_id registry key.
      • In endpoints running 64-bit versions of Windows, go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TrendMicro\TMSecurityService.
      • In endpoints running 32-bit versions of Windows, go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\TMSecurityService.
      xdr_device_ID=1e18834e-6e9f-4d1d-9c11-426f37dd3f20.png
    3. Copy the value of the registry key.
  • Find the agent GUID of a macOS endpoint.
    1. In Terminal, run one of the following commands.
      • sudo cat /var/root/Library/Preferences/XBCAgent.conf.plist
        The command outputs the agent GUID wrapped in <string> tags.
        macOS-GUID-Command-1=7809b233-314c-4500-a88c-1200995bd452.png
      • sudo defaults read com.trendmicro.endpointbasecamp xbc_device_id
        The command outputs the agent GUID on a single line.
        macOS-GUID-Command-2=6138bcb8-8846-41b8-b727-c7f0d7e89845.png
  • Find the agent GUID of a Linux endpoint.
    1. Go to the file /opt/TrendMicro/EndpointBasecamp/etc/.identity.
    2. Within the .identityfile, locate the xdr_device_id registry key.
      Linux-GUID=c57f835e-72fe-4118-bd2e-9e0d328df54a.png