Views:

View information about devices and manage devices on the Devices tab.

You can view the following information on the Devices tab.
  • For integration with Microsoft Endpoint Manager (Intune), VMware Workspace ONE UEM, Google Workspace, or Microsoft Entra ID
    Data
    Description
    Device
    Device information in the following format: Owner's name + Brand + Model
    Example: John Doe's Apple iPhone 7
    • Click the device name to view detailed information in the device details panel.
    Description
    Description about the device.
    Agent status
    The status of the Mobile Security for Business app
    • Normal
      The Mobile Security for Business app is connected to the server and has retrieved the latest policy information.
    • Outdated
      The Mobile Security for Business app is connected to the server and has not retrieved the latest policy information.
    • Inactive
      The Mobile Security for Business app is not connected to the server and has not reported any data for 30 consecutive days.
    • Operating system
    • OS version
    The operating system running on the device
    When using Intune integration, Operating system also includes the enrollment profile type of the device running Android.
    Note
    Note
    Mobile Security supports the following Android management solution and enrollment profile types:
    • Android Enterprise: Personally-owned devices with work profile, Corporate-owned dedicated devices, and Corporate-owned, fully managed user devices
    • Android device administrator
    Ownership
    Note
    Note
    This attribute is available only when you integrate with Intune or VMware Workspace ONE UEM.
    Whether the device is corporate-owned or personally-owned
    Risk level
    The risk level that Mobile Security for Business assigns to the device based on the scan result
    • Low
      Mobile Security detected slightly suspicious characteristics of threats in the last scan. For example, the developer mode or USB debugging is enabled or the operating system is out of date.
    • Medium
      Mobile Security detected moderately suspicious characteristics of threats in the last scan, such as potentially unwanted apps and malicious Wi-Fi networks.
    • High
      Mobile Security detected highly suspicious characteristics of threats in the last scan, such as malicious apps, malicious iOS/iPadOS profile, or rooted device.
    Policy
    The policy applied to the device
    Phone Number
    Note
    Note
    This attribute is available only when you integrate with Intune or VMware Workspace ONE UEM.
    The phone number of the device
    IMEI
    Note
    Note
    This attribute is available only when you integrate with Intune or VMware Workspace ONE UEM.
    The International Mobile Equipment Identity (IMEI) number of a device
    User
    The owner of the device
    IP address
    Note
    Note
    This attribute is available only when you integrate with Microsoft Entra ID.
    The IP address of the device
    Last connected
    The last time when the device was connected to Mobile Security
  • For integration with other MDMs through managed configuration
    Data
    Description
    Device
    Device information in the following format: Owner's name + Brand + Model
    Example: John Doe's Apple iPhone 7
    • Click the device name to view detailed information in the device details panel.
    Risk level
    The risk level that Mobile Security for Business assigns to the device based on the scan result
    • Low
      Mobile Security detected slightly suspicious characteristics of threats in the last scan. For example, the developer mode or USB debugging is enabled or the operating system is out of date.
    • Medium
      Mobile Security detected moderately suspicious characteristics of threats in the last scan, such as potentially unwanted apps and malicious Wi-Fi networks.
    • High
      Mobile Security detected highly suspicious characteristics of threats in the last scan, such as malicious apps, malicious iOS/iPadOS profile, or rooted device.
    • Operating system
    • OS version
    The operating system running on the device
    When using Intune integration, Operating system also includes the enrollment profile type of the device running Android.
    Note
    Note
    Mobile Security supports the following Android management solution and enrollment profile types:
    • Android Enterprise: Personally-owned devices with work profile, Corporate-owned dedicated devices, and Corporate-owned, fully managed user devices
    • Android device administrator
    Email
    The email address of the device owner
    Phone Number
    The phone number of the device
    IMEI
    The International Mobile Equipment Identity (IMEI) number of a device
    Security policy
    The policy applied to the device
    Last connected
    The last time when the device was connected to Mobile Security
You can perform the following actions on the Devices tab.
Action
Description
Filter device data
Use the following drop-down lists and the search box to locate specific device data:
  • Agent status
    Note
    Note
    This filter is not available when you integrate with an MDM through managed configuration
  • Operating system
  • Risk level
  • Last connected
Unenroll devices
Select one or more devices from the list and click Unenroll Device.
Note
Note
Trend Micro recommends unenrolling devices that have been transferred to other users or made obsolete.
View device details
Click a device name. View information about the device hardware, operating system, and security profile. You can also click the links to access information about the most recent detections.
If a device's risk level is Medium or High, you can click Right_arrow_icon=GUID-7E5A9DB2-5872-4CB7-BF57-C8FD892D60DB=1=en-us=Low.png to view the scan result of the device.
Wipe devices
Click the Wipe action icon (wipe_device=20230317090707.jpg) corresponding to a device.
Note
Note
This action applies to Android devices using Microsoft Intune and VMware Workspace ONE UEM integration only.
The Wipe action restores devices to their factory defaults, permanently deletes all data from the devices, and removes the devices from the Mobile Inventory list.
Note
Note
Mobile Security cannot remotely wipe Android devices with the Personally-owned devices with work profile type.
Lock devices
Click the Remote Lock action icon (remote_lock_device=dea03be0-cd7e-4a62-a611-282000b0a931.jpg) corresponding to a device.
Note
Note
This action applies to Android devices using Microsoft Intune and VMware Workspace ONE UEM integration only.
The Remote Lock action locks a device. To unlock the device, the device owner needs to enter their passcode.
Note
Note
Mobile Security cannot remotely wipe Android devices that do not have a PIN or password configured.
Delete devices
Click the delete icon (delete_policy=cce60f96-0e5c-4565-895f-d648c42e8495.jpg) corresponding to a device or select one or more groups from the list and click Delete.
Start a manual scan
Click the Start Manual Scan icon (manual_scan_icon=20250212050123.png) corresponding to a device.