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Allocate Trend Vision One credits to enable the Email and Collaboration Security offerings.

The total number of credits required for each offering is calculated by multiplying the required credits per unit by the number of eligible users or email addresses in each deployment.

Email and Collaboration Sensor

The following table describes the available Email and Collaboration Sensor offerings and required credits.
Offering
Required credits
Email Sensor
5 credits per user
Collaboration Sensor
No credits required
Important
Important
This is a "Pre-release" feature and is not considered an official release. Please review the Pre-release disclaimer before using the feature.
The users that are counted in the credit calculation are the users added as Email Sensor targets in the Email and Collaboration Sensor app.

Cloud Email and Collaboration Protection

The following table describes the available offerings and required credits of the Cloud Email and Collaboration Protection deployment.
Offering
Required credits
Standard protection
Standard protection for your email and collaboration services, including services in Microsoft 365 and Google Workspace, Box, and Dropbox
25 credits per user
Advanced protection
Advanced protection features including:
25 credits per user
The users counted in the credit calculation are as follows:
  • Microsoft 365 services: The deduplicated users that are added as targets of enabled policies for Exchange Online, OneDrive, or Teams Chat
  • Microsoft 365 services (SharePoint Online or Teams only): The users that are synchronized from your organization's identity provider if only policies for SharePoint Online or Teams (Teams) are enabled
  • Box, Dropbox, Gmail, Google Drive: The deduplicated users that are added as targets of enabled policies for each service
  • Certain users are excluded from credit calculation, for example, unlicensed users, guest users, disabled users, and shared mailboxes in Microsoft Entra ID.
  • Policies include Advanced Threat Protection policies and Data Loss Prevention policies.
  • For advanced protection charges, only users that are added in the policies with an advanced protection feature enabled are counted.
For example, your organization uses Exchange Online and SharePoint Online and has 500 users stored in Microsoft Entra ID. You add 100 users in several policies for Exchange Online without Virtual Analyzer for URLs enabled, another 100 users in other policies for Exchange Online with this feature enabled, and 2 SharePoint sites in several policies for SharePoint Online. The total number of credits required is calculated as follows: 25 * 100 + (25 + 25) * 100 = 7,500
Advanced protection charges occur when any of the advanced protection features is enabled. Enabling multiple advanced protection features still costs 25 credits per user. If you do not wish to use advanced protection, disable all advanced protection features and wait for at least one day. The deducted credits will be returned to your account.
Important
Important
For customers having updated from Cloud App Security, if Virtual Analyzer for URLs was used in Cloud App Security, advanced protection is automatically enabled after the update, with credits for advanced protection automatically deducted.
If you no longer need to use Cloud Email and Collaboration Protection, disable all Advanced Threat Protection and Data Loss Prevention policies. All allocated credits will be returned to your account the next day.

Cloud Email Gateway Protection

The following table describes the available offerings and required credits of the Cloud Email Gateway Protection deployment.
Offering
Required credits
Standard protection
Standard protection to safeguard your emails against phishing, ransomware, BEC, other advanced email threats, and spam
25 credits per user or email address
Advanced protection
Advanced protection features including:
25 credits per user or email address
Depending on whether you have integrated your user directories, for example, Microsoft Entra ID, OpenLDAP, with Trend Vision One through Workflow and Automation → Third-Party Integrations and synchronized users to Trend Vision One, you may have three credit calculation models that use different units, that is, active users and/or unique active email addresses.
Model
User Directory Integration
Credit Calculation Unit
Description
Example
Active users model
Fully integrated
Active user
A user is treated as an active user if:
  • The domain part of the user's email address is added to and managed by Cloud Email Gateway Protection, and
  • At least one email has been successfully delivered to or sent out from the user's email address over the past 30 days.
  • Certain users are excluded from credit calculation, for example, unlicensed users, guest users, disabled users, and shared mailboxes in Microsoft Entra ID.
You have added four domains to Cloud Email Gateway Protection and integrated the user directories for these domains with Trend Vision One. There are 1,000 active users on these domains.
Credit calculation units: 1,000
Active email addresses model
Not integrated
Unique active email address
An email address is treated as a unique active email address if:
  • The domain part of the email address is added to and managed by Cloud Email Gateway Protection, and
  • Duplicate email addresses with the same local part are removed. For example, the following two email addresses are treated as one email address for credit calculation: john.doe@example.com, john.doe@example.jp, and
  • The email address matches one of the following conditions:
    • At least three emails have been delivered successfully to the email address over the past 30 days
    • At least one email has been sent out successfully from the email address over the past 30 days
You have added four domains to Cloud Email Gateway Protection but have not integrated the user directories for these domains with Trend Vision One. There are 2,000 unique active email addresses on these domains.
Credit calculation units: 2,000
Mixed model
Partially integrated
Active user and unique active email address depending on user directory integration
  • For domains with user directory integrated: Follow the active users model.
  • For domains without user directory integrated: Follow the active email addresses model.
You have added two domains to Cloud Email Gateway Protection and integrated the user directories for these domains with Trend Vision One. There are 500 active users on these domains.
You have added another two domains to Cloud Email Gateway Protection but have not integrated the user directories for these domains with Trend Vision One. There are 1,000 unique active email addresses on these domains.
Credit calculation units: 500 + 1,000 = 1500
Advanced protection charges occur when any of the advanced protection features is enabled and apply to all eligible users or email addresses on all managed domains. Enabling multiple features still costs 25 credits per user or email address.
For example, you have added 3 domains with 500 users in Cloud Email Gateway Protection, 300 of which are active users over the past 30 days. You have enable URL sandboxing and Email Continuity on one domain, which means that advanced protection is enabled on all active users of the three domains. Therefore, the total number of credits required is calculated as follows: (25 + 25) * 300 = 15,000
If you do not wish to use advanced protection, disable all advanced protection features and wait for at least one day. The deducted credits will be returned to your account.
Important
Important
For customers having updated from Trend Micro Email Security, if Email Encryption was used in Trend Micro Email Security, advanced protection is automatically enabled after the update, with credits for advanced protection automatically deducted.
If you no longer need to use Cloud Email Gateway Protection, delete all managed domains in the Domains screen. All allocated credits will be returned to your account the next day.