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Understand TrendAI Vision One™ access tiers and license expiration policies.

You can provision a TrendAI Vision One™ console for no additional charge if you hold a valid license for a supported product, a TrendAI Vision One™ app, the XDR add-on, or TrendAI Vision One™ credits.
Important
Important
The TrendAI Vision One™ platform supports the latest versions of the following desktop browsers:
  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge (Chromium)
The TrendAI Vision One™ platform is not officially supported on mobile browsers (Android and iOS).
There are two access tiers available:
  • Essential Access: TrendAI™ provisions a TrendAI Vision One™ console with Essential Access apps and features to customers with licenses for supported on-premises and SaaS products.
  • Advanced Access: TrendAI™ provisions a TrendAI Vision One™ console with a complete suite of apps to customers with TrendAI Vision One™ credits or a supported Advanced Access license, such as the TrendAI Vision One™ XDR add-on or Zero Trust Secure Access.
The expiration date of TrendAI Vision One™ access aligns with the expiration date of the supported license that expires last, including licenses for TrendAI™ Flex (credits). For paid licenses, you will be notified that your credits are about to expire starting 30 days before the expiration date. Once the expiration date arrives, there is a 30-day grace period during which you can continue to access TrendAI Vision One™. After the grace period, there is a 30-day lockout period during which you cannot access TrendAI Vision One™ through the browser or API and you will not receive any notifications, but access is still recoverable. After the lockout period, TrendAI™ purges all associated data, and you lose access to TrendAI Vision One™. We advise that you purchase or renew a TrendAI™ Flex (credits) license before the end of the lockout period to retain your data and maintain access to TrendAI Vision One™.
Important
Important
A user account is purged within 48 hours if it is no longer associated with at least one TrendAI Vision One™ or Trend Cloud One™ tenant. This happens in the following scenarios:
  • The license associated with the last TrendAI Vision One™ or Trend Cloud One™ tenant expires, and both the grace period and the 30-day lockout period end. In this scenario, the user account is purged within 48 hours of the 30-day lockout period ending, and an email notification is sent regarding the user account purge.
  • A customer administrator deletes the user account from the last remaining TrendAI Vision One™ or Trend Cloud One™ tenant. In this scenario, the user account is purged within 48 hours of the administrator deleting it from the tenant, and an email notification is sent regarding the user account purge.
For trial licenses, you receive a notification that your TrendAI Vision One™ is about to expire 15 days before the expiration date. Once the expiration date arrives, there is a 30-day lock period. There is no grace period for trial licenses.
Note
Note
If your credits for Advanced Access expire and you still hold a valid license for Essential Access, you can continue using Essential Access apps and features until the associated license expires.
For details about your licensed TrendAI™ offerings that connect to the TrendAI Vision One™ console, see License Information.
For information on which TrendAI Vision One™ Trials are available to you, see Which trials can I access based on my TrendAI Vision One™ access tier?.
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