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  1. I see a NET::ERR_CERT_AUTHORITY_INVALID error. What should I do?
    This error means the browser does not trust the certificate authority that issued the Auth Proxy certificate. This usually occurs when using the Default Auth Proxy Certificate. Verify that you have deployed the default HTTPS decryption certificate to your client machines. The browser needs this root certificate installed in its Trusted Root Certification Authorities store to validate the connection. For more information, see Deploying the built-in CA certificate
  2. I see a NET::ERR_CERT_COMMON_NAME_INVALID error. What should I do?
    This error occurs when the domain name you are accessing does not match the domain name listed inside the certificate. This usually occurs when using a Customized Auth Proxy Certificate. Check if the Auth Proxy FQDN is correctly included in the SNI (Server Name Indication), CN (Common Name) and SAN(Subject Alternative Name) fields of your uploaded certificate.
    • Common Cause: This often happens if an administrator has updated the Service Gateway FQDN for the Auth Proxy but forgot to re-sign and upload a new customized certificate that matches the new FQDN.