Plug-in Manager Online Help

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An Error in the System, Update Module, or Plug-in Manager Program occurred and the Error Message Provides a Certain Error Code Parent topic

Plug-in Manager displays any of the following error codes in an error message. If you are unable to troubleshoot a problem after referring to the solutions provided in the table below, contact your support provider.

Plug-in Manager Error Codes

Error Code
Message, Cause, and Solution
001
An error in the Plug-in Manager program occurred.
The Plug-in Manager update module does not respond when querying the progress of an update task. The module or command handler may not have been not initialized.
Restart the OfficeScan Plug-in Manager service and perform the task again.
002
A system error occurred.
The Plug-in Manager update module is unable to open the registry key SOFTWARE\TrendMicro\OfficeScan\service\AoS because it may have been deleted.
Perform the following steps:
  1. Open Registry Editor and go to HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfficeScan\ service\AoS\OSCE_Addon_Service_CompList_Version. Reset the value to 1.0.1000.
  2. Restart the OfficeScan Plug-in Manager service.
  3. Download/Uninstall the plug-in program.
028
An update error occurred.
Possible causes:
  • Plug-in Manager update module was unable to download a plug-in program. Verify that the network connection is functional, and then try again.
  • Plug-in Manager update module cannot install the plug-in program because the AU patch agent has returned an error. The AU patch agent is the program that launches installation of new plug-in programs. For the exact cause of the error, check the ActiveUpdate module debug log "TmuDump.txt" in \PCCSRV\Web\Service\AU_Data\AU_Log.
Perform the following steps:
  1. Open Registry Editor and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfficeScan\ service\AoS\OSCE_Addon_Service_CompList_Version. Reset the value to 1.0.1000.
  2. Delete the plug-in program registry key HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfficeScan\ service\AoS\OSCE_ADDON_xxxx.
  3. Restart the OfficeScan Plug-in Manager service.
  4. Download and install the plug-in program.
170
A system error occurred.
Plug-in Manager update module cannot process an incoming operation because it is currently handling another operation.
Perform the task at a later time.
202
An error in the Plug-in Manager program occurred.
The Plug-in Manager program cannot handle the task being executed on the web console.
Refresh the web console or upgrade Plug-in Manager if an upgrade to the program is available.
203
An error in the Plug-in Manager program occurred.
The Plug-in Manager program encountered an interprocess communication (IPC) error when attempting to communicate with Plug-in Manager backend services.
Restart the OfficeScan Plug-in Manager service and perform the task again.
Other error codes
A system error occurred.
When downloading a new plug-in program, Plug-in Manager checks the plug-in program list from the ActiveUpdate server. Plug-in Manager was unable to obtain the list.
Perform the following steps:
  1. Open Registry Editor and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfficeScan\ service\AoS\OSCE_Addon_Service_CompList_Version. Reset the value to 1.0.1000.
  2. Restart the OfficeScan Plug-in Manager service.
  3. Download and install the plug-in program.