Trend Micro, Inc.
May 2017
Trend Micro™ Worry-Free™ Business Security Server
Version 9.5
This readme file is current as of the date above. However, all
customers are advised to check Trend Micro's Web site for documentation updates
at http://docs.trendmicro.com/en-us/smb/worry-free-business-security.aspx.
This readme is for both Trend Micro Worry-Free Business Security
(WFBS) Standard and Advanced. Sections for the Advanced version are labeled
"Advanced Only".
Register online with Trend Micro within 30 days of installation
to continue downloading new pattern files and product updates from the Trend
Micro Web site. Register during installation, or online at http://olr.trendmicro.com/.
Trend Micro always seeks to improve its documentation. Your
feedback is always welcome. Please evaluate this documentation on the following
site: www.trendmicro.com/download/documentation/rating.asp.
Contents
- About Worry-Free Business Security
- What's New
- Document Set
- System Requirements
- Installation
- Post-installation Configuration
- Known Issues
- Contact Information
- About Trend Micro
- License Agreement
1. About Worry-Free Business
Security
Trend Micro Worry-Free Business Security (WFBS) protects small
business users and assets from data theft, identity theft, risky Web sites, and
spam (Advanced Only).
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2. What's New
Worry-Free Business Security 9.5 has the following new features:
- Microsoft Exchange Server 2016 support: WFBS now supports Messaging Security Agent installation on endpoints running Microsoft Exchange Server 2016 on Windows Server 2016, as well as Server 2012 and Server 2012 R2.
- Windows 10 Pro support: WFBS now supports Security Server installation on endpoints running Windows 10 Pro.
- Windows Server 2016 support: WFBS now supports Security Server installation on endpoints running Windows Server 2016.
- Windows 10 Creators Update support: WFBS now supports Security Agent installation on endpoints running Windows 10 Creators Update.
- Product Update Notifications: WFBS can inform users of product updates, including new versions, service packs, and patches. Users can receive notifications from the Security Agent or email messages when new versions are available.
- Remote Manager Agent update enhancements: Installation of WFBS 9.5 will automatically update the Remote Manager Agent to the latest version through Trend Micro ActiveUpdate.
- Document protection enhancements: WFBS has further enhanced the Ransomware Protection feature to effectively protect documents from unauthorized encryption or modification.
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3. Document Set
The Worry-Free Business Security Standard solution consists of an
on-premise server (Security Server) and desktop protection software
(Security Agent).
The Worry-Free Business Security Advanced solution consists of an on-premise server (Security Server), desktop protection software (Security Agent), and email protection software (Messaging Security Agent).
The documents for the Worry-Free Business Security Server include:
- Installation and Upgrade Guide: A PDF
document that discusses requirements and procedures for installing the
Security Server, and upgrading the server and agents
- Administrator's Guide: A PDF document that
discusses getting started information, client installation procedures, and
Security Server and agent management
- Help: HTML files compiled in WebHelp format
that provide "how to's", usage advice, and field-specific information
- Readme file: Contains a list of known issues
and basic installation steps. It may also contain late-breaking product
information not found in the Help or printed documentation.
- Knowledge Base: An online database of
problem-solving and troubleshooting information. It provides the latest
information about known product issues. To access the Knowledge Base, go to
the following website: http://esupport.trendmicro.com/
The latest versions of the documents are available at http://docs.trendmicro.com/en-us/smb/worry-free-business-security.aspx.
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4. System Requirements
Visit the following website for a complete list of installation
and upgrade requirements:
http://docs.trendmicro.com/en-us/smb/worry-free-business-security.aspx
- WFBS now supports Security Server installation on endpoints running Windows 10 and Windows Server 2016.
- WFBS now supports Messaging Security Agent installation on endpoints running Microsoft Exchange Server 2016 on Windows Server 2016, as well as Server 2012 and Server 2012 R2.
- WFBS now supports Security Agent installation on endpoints running Windows 10 Creators Update.
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5. Installation
See the Installation and Upgrade Guide for instructions
on:
- Installing the Security Server
- Upgrading the Security Server and agents
For instructions on installing the Security Agent, see the
Administrator's Guide.
5.1. Inserting Contact Information (for Resellers and
Partners)
Resellers and partners can add their contact information to the
Security Server web console by performing the following steps:
- On the endpoint where the Security Server is installed,
navigate to {Security Server installation
folder}\PCCSRV\Private.
{Security Server installation folder} is
typically C:\Program Files\Trend Micro\Security Server.
- Open contact_info.ini using a text editor
such as Notepad and then type the relevant contact information. Save the file.
- Log on to the Security Server web console and navigate to
Preferences > Product License. A Reseller Information
section is added to the Product License screen.
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6. Post-installation
Configuration
See the post-installation tasks in the Installation and
Upgrade Guide if you:
- Installed the Security Server
- Upgraded the Security Server and agents
If you installed the Security Agent, see the agent post-installation tasks in
the Administrator's Guide.
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7. Known Issues
The following are the known issues in this release:
Security Agent Deployment, Upgrade, and Usage
Note: For details about installation limitations on certain
operating systems, see Security Agent Installation Methods in the Online Help.
- To completely reinstall or upgrade the Security Agent, you
will need to restart the computer. A restart will also be necessary when
updating some components, including the firewall and the proxy drivers.
- WFBS supports Remote Desktop, Remote Web Workplace, and Citrix
server terminal applications.
In a Terminal Services environment, administrators can decide
whether to show or hide the Security Agent icon in the Windows task bar. This
setting applies to all or none of the active user sessions. It is not possible
to apply the setting to individual user sessions.
If the icon shows on all active user sessions, memory usage may
increase. To prevent this issue from occurring:
- On the Security Agent host, open the registry.
- Create/modify the following REG name/value pair:
- The manual scan process bar is not fully synchronized to Files
scanned count based scan mechanism.
Security Server
- The following default Security Server and Scan Server ports
must not be used or blocked by other applications, such as Microsoft ISA
Server and other firewalls:
- HTTP: 8059 and 8082
- SSL: 4343 and 4345
- If an Internet connection problem occurs during the Security
Server installation, the installer will keep trying to validate the Activation
Code without indicating any problem or the installer might freeze. A stable
Internet connection is required during installation.
- During Security Server install/upgrade,
Setup.exe or TrustedInstaller.exe may use up
to 50% of CPU resources.
Web Console
-
Trend Micro recommends setting Internet Explorer to Medium or lower security levels when accessing the web console. Higher security settings may block necessary ActiveX controls.
By default, Internet Explorer applies Medium-low security levels for intranet sites and Medium security levels for sites in its Trusted Sites list. To help ensure you can access the console properly, add it to the Trusted Sites list.
-
When opening the web console on certain platforms, the ActiveX publisher might appear as unknown because the signature of the certificate cannot be verified. Users can still click OK to proceed with the installation of ActiveX.
Web Reputation/URL Filtering
- Browser Exploit Prevention supports Internet Explorer versions 9, 10, and 11.
- In an unstable network environment, the Trend Micro Web Reputation server may pass a website without filtering.
Firewall
- When uninstalling the firewall driver, the Security Agent could
temporarily lose the network connection. Some applications, such as Secure
Shell (SSH), Terminal Services Client, or Remote Desktop, could be affected by
the disconnection. If this occurs, restart the application after disabling the
firewall (which also completes the uninstallation process).
- The Security Agent firewall might conflict with other firewall
applications. Trend Micro recommends uninstalling or disabling other firewall
applications.
- On VMware clients, the Security Agent firewall may block all
incoming packets. To address this issue, add the following value to the
client's registry:
Messaging Security Agent
- The Messaging Security Agent only supports typical
installations of Exchange Server 2010 and 2013 that include the Hub Transport,
the Mailbox, and the Client Access server roles.
- Device Access Control for mobile devices is only supported for Exchange 2010 and 2013.
- During Messaging Security Agent installation, the installer
may be unable to submit passwords that have special, non-alphanumeric
characters to the Exchange Server computer. As a result, you may be unable to
install the Messaging Security Agent if the domain administrator account you
are using has a complex password. To work around this issue, temporarily
change the password for the domain administrator account.
- When installing the Messaging Security Agent remotely, using the
web console or the Worry-Free Business Security Advanced installer on an endpoint running Windows Server 2008, SBS 2008, EBS 2008, SBS 2011 Standard, 2008 R2, 2012, or 2012 R2, you need to specify the built-in domain administrator account because of User
Access Control restrictions. Note that for endpoints running other operating
systems, you need an account that is in the Exchange Organization
Administrators group.
Mac Security
- Trend Micro Security (for Mac) becomes inaccessible after upgrading the Security Server from version 8.0 SP1 to 9.5.
- Trend Micro Security (for Mac) does not support server installations on Windows Server 2012 or 2012 R2 with domain controller role. This is due to a Microsoft limitation wherein you cannot run SQL Server services on a domain controller under a local service account or a network service account.
Note: For a list of all Trend Micro Security (for Mac) known issues, refer to the readme: http://docs.trendmicro.com/all/ent/tmsm/v2.1/en-us/tmsm_2.1_readme.htm
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8. Contact Information
A license to the Trend Micro software usually includes the right
to product updates, pattern file updates, and basic technical support for one
(1) year from the date of purchase only. After the first year, Maintenance must
be renewed on an annual basis at Trend Micro's then-current Maintenance
fees.
You can contact Trend Micro via fax, phone, and email, or visit
us at http://www.trendmicro.com/.
Evaluation copies of Trend Micro products can be downloaded from
our Web site.
Global Mailing Address/Telephone numbers
For global contact information in the Asia/Pacific region,
Australia and New Zealand, Europe, Latin America, and Canada, refer to http://www.trendmicro.com/us/about-us/contact/index.html.
The Trend Micro "About Us" screen displays. Click the appropriate
link in the "Contact Us" section of the screen.
Note: This information is subject to change without notice.
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9. About Trend Micro
Trend Micro Incorporated, a global leader in Internet content
security and threat management, aims to create a world safe for the exchange of
digital information for businesses and consumers. A pioneer in server-based
antivirus with over 20 years experience, we deliver top-ranked security that
fits our customers' needs, stops new threats faster, and protects data in
physical, virtualized and cloud environments. Powered by the Trend Micro™ Smart
Protection Network™ infrastructure, our industry-leading cloud-computing
security technology and products stop threats where they emerge, on the
Internet, and are supported by 1,000+ threat intelligence experts around the
globe. For additional information, visit http://www.trendmicro.com/.
Copyright 2017, Trend Micro Incorporated. All rights reserved.
Trend Micro, the Trend Micro t-ball logo, TrendProtect, TrendSecure, Worry-Free,
OfficeScan, ServerProtect, PC-cillin, InterScan, and ScanMail are trademarks or
registered trademarks of Trend Micro, Incorporated. All other product or company
names may be trademarks or registered trademarks of their owners.
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10. License Agreement
Information about your license agreement with Trend Micro can be
viewed at http://us.trendmicro.com/us/about/company/user_license_agreements/.
Click here to view license attributions for this product.
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