Trend Micro, Inc.

October 2014

Trend Micro™ Security (for Mac)

Version 2.1

This readme file is current as of the date above. However, all customers are advised to check Trend Micro's website for documentation updates at http://docs.trendmicro.com/en-us/enterprise/trend-micro-security-(for-mac).aspx.

Register online with Trend Micro within 30 days of installation to continue downloading new pattern files and product updates from the Trend Micro website. Register during installation, or online at http://olr.trendmicro.com.

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Contents

  1. About Trend Micro Security (for Mac)
  2. What's New
  3. Document Set
  4. System Requirements
  5. Installation
  6. Post-installation Configuration
  7. Known Issues
  8. Contact Information
  9. About Trend Micro
  10. License Agreement


1. About Trend Micro Security (for Mac)

Trend Micro Security (for Mac) provides the latest endpoint protection against security risks, blended threats, and platform independent web-based attacks.

The Trend Micro Security (for Mac) server is a plug-in program integrated with Trend Micro products such as OfficeScan and Worry-free Business Security and installed through the Plug-in Manager framework. The Trend Micro Security (for Mac) server deploys agents to Mac computers.

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2. What's New

Visit the following web page:

http://docs.trendmicro.com/en-us/enterprise/trend-micro-security-(for-mac)-21/intro_ch_intro/new_release.aspx

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3. Document Set

The documentation set for Trend Micro Security (for Mac) includes the following:

View and download product documentation at:

http://docs.trendmicro.com/en-us/smb/worry-free-business-security.aspx

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4. System Requirements

Visit the following web pages:

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5. Installation

Visit the following web pages:

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6. Post-installation Configuration

Visit the following web pages:

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7. Known Issues

7.1. Server Known Issues

  1. When the server is installed on a Windows Server 2008 computer, the following Windows message displays:

    2. " A program can't display a message on your desktop."

    This message can be ignored. The server will be installed successfully.

  2. A client that has been uninstalled from a Macintosh computer is not automatically unregistered from the server. On the Web console's client tree, the client's status is "offline".

    3. To unregister the client from the server:

    1. On the Trend Micro Security (for Mac) , click Agent Management and select the client that was uninstalled.
    2. Click Manage Agent Tree > Remove Group/Client.
  3. The server does not automatically remove inactive clients from the client tree.

    4. An inactive client has been continuously offline for an extended period of time and may have already been uninstalled from the Macintosh computer. To remove an inactive client, see the unregistration steps in the previous known issue.

  4. After upgrading the Trend Micro Security (for Mac) 1.x server to this version, administrators might encounter the following error while configuring settings on the web console if the Internet Explorer browsing history is not deleted.

    consoleerror.gif

    To avoid this issue, delete the browsing history before opening the web console.

  5. If the administrator sets the agent update schedule to hourly and then the time on the Mac computer is moved back by one or several hours, an agent will miss one or several updates. For example, if the agent received the change in schedule at 5pm, the agent should run the next update 1 hour later at 6pm. If the time on the Mac computer is moved back to 4pm, the agent will run the update 2 hours later at 6pm.

7.2. Client Known Issues

  1. Trend Micro Security (for Mac) client does not support the ipfw (ipfirewall) command. When a user issues the command on the Macintosh computer to limit bandwidth usage, the computer becomes unresponsive.
  2. When a user uses proxy settings for Internet connection and then accesses a Web site that does not exist, the Trend Micro Security (for Mac) client displays a blocking page stating that the Web site is unrated.
  3. If users choose the option Set access for specific services and applications in the personal firewall for Mac OS X and then install the Trend Micro Security (for Mac) client, users need to allow connections to iCoreService when prompted by the system. iCoreService is used to register the client to the server.
  4. Apple Remote Desktop 3.6.1 is unable to deploy the agent to pure IPv6 computers because these computers always appear as offline.

    5. remote.gif

  5. If agent installation is launched twice on a Mac computer using two different user names, the agent icon displays without problems when the first installation finishes. For the second installation, the icon only displays when the computer has been restarted.

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8. Contact Information

A license to the Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, Maintenance must be renewed on an annual basis at Trend Micro's then-current Maintenance fees.

You can contact Trend Micro via fax, phone, and email, or visit us at http://www.trendmicro.com.

Evaluation copies of Trend Micro products can be downloaded from our website.

Global Mailing Address/Telephone numbers

For global contact information in the Asia/Pacific region, Australia and New Zealand, Europe, Latin America, and Canada, refer to http://www.trendmicro.com/en/about/overview.htm.

The Trend Micro "About Us" screen displays. Click the appropriate link in the "Contact Us" section of the screen.

Note: This information is subject to change without notice.

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9. About Trend Micro

Trend Micro Incorporated, a global leader in Internet content security and threat management, aims to create a world safe for the exchange of digital information for businesses and consumers. A pioneer in server-based antivirus with over 20 years experience, we deliver top-ranked security that fits our customers' needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the Trend Micro™ Smart Protection Network™ infrastructure, our industry-leading cloud-computing security technology and products stop threats where they emerge, on the Internet, and are supported by 1,000+ threat intelligence experts around the globe. For additional information, visit http://www.trendmicro.com.

Copyright 2014, Trend Micro Incorporated. All rights reserved. Trend Micro, the Trend Micro t-ball logo, InterScan, and ScanMail are trademarks or registered trademarks of Trend Micro, Incorporated. All other product or company names may be trademarks or registered trademarks of their owners.

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10. License Agreement

Information about your license agreement with Trend Micro can be viewed at http://us.trendmicro.com/us/about/company/user_license_agreements/.

Third-party licensing information can be viewed from the About page on the Trend Micro Security (for Mac) web console.

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