Enrolling and Installing Hosted Mobile Security on your Device Parent topic

Enrolling your device to Hosted Mobile Security requires the completion of the following tasks:
Important
Important
Ensure that your device can connect to the Internet.

Procedure

  1. Identify which type of user you are:
    • For first-time users, create a password for your Hosted Mobile Security account. You can do this from your mobile device or through a computer with Internet access.
      In the invitation email sent to your email address, click the URL to open the Create Password page.
      app_create_password.png
      Note
      Note
      Sign in to the End-user portal to change your account password or view your enrolled devices. Check the End-user portal help for details.
    • For existing users, proceed to step 2.
  2. Launch Google Play or Apple App Store, and then install the Hosted Mobile Security app on your device.
    Alternatively, on the End-user portal, go to the Enroll New Device screen to download the app.
  3. Once installation has finished, launch the app and sign in using your account.
    Your account is the email address, which receives the Hosted Mobile Security invitation.
    For iOS devices, install the Hosted Mobile Security profile to complete the setup.
A screen similar to the following appears once you have successfully installed the app and enrolled your device to your company’s Hosted Mobile Security service.
app_device_enrolled.png

About Device Status Parent topic

The Device Status screen displays the overall health of your device in terms of policy compliance.

These are the possible status of your device:

Status
Description / Recommended Action
Normal
No action required.
Unhealthy
For Android devices only.
Update the scanning components to ensure protection from malware threats.
Non-compliant
Settings found on your device violates the company security policies.
Tap Detail to read instructions on how to remedy issues.
Warning
Either you or your IT administrator erased all corporate data saved on the device. Consequently, this status prevents your company from managing your device.
Un-enroll your device to refresh its settings and re-enroll it to enjoy the benefits of Hosted Mobile Security.
Un-enrolled
Either you or your IT administrator has unenrolled the device. Consequently, this status prevents your company from managing your device.
Re-enroll your to enjoy the benefits of Hosted Mobile Security.

About Apps Parent topic

The Apps menu provides a list of distributed in-house apps, recommended commercial apps, and corporate-approved Web apps.
Related information

Viewing Available Apps Parent topic

The Apps tab lists all company-provided in-house apps and recommended commercial apps. Here's an example:
app_inhouse.png
With this list, you can do one of the following:

Procedure

  • Check the description of an app
  • Install an app
    Note
    Note
    Ensure that your mobile device can installation of third-party applications. Otherwise, installation will not proceed.

Viewing Available Web Apps Parent topic

The Web Apps tab lists all company-approved Web apps.

Procedure

  • Check the description of a Web app
  • Open the app's Web address

Viewing Installed Apps Parent topic

The Installed tab provides the following functionalities:

Procedure

  • List all installed apps
  • Uninstall apps
    1. On the Installed tab, tap the target app that you wish to uninstall.
    2. Tap app_installed_uninstall.png.

About Messages Parent topic

The Messages screen provides a list of broadcasted messages from your administrator. This menu provides the following functionalities:
  • Determine the number of available messages.
  • View message history.

About Real-time Scan Parent topic

The App Scanner (Real-time Scan) checks for malicious apps on the device. The App Scanner can check for security threats either in real-time or whenever required. Trend Micro recommends enabling the real-time scan at all times and running a periodic on-demand scan. Additionally, the App Scanner records all events such as when the last scan was run, when the last update occurred, and so on.
Related information

Enable Real-time Scan Parent topic

Procedure

  1. On the main screen, enable Real-time Scan.

Run an On-demand Scan Parent topic

Trend Micro recommends running periodic on-demand scans.

Procedure

  1. From the main screen, go to Real-time Scan → Scan (tab).
  2. Tap Scan Now to start scanning.
    To stop the current scan, tap Cancel.

Scheduling App Scanner Updates Parent topic

To protect the device against the latest threats, ensure the device has the latest updates. To check for updates on an as needed basis, see Check for App Scanner Updates.
Important
Important
The device must be connected to the Internet to receive updates.

Procedure

  1. From the main screen, go to Automatic Updates → Updates (tab) → Automatic Updates → Scheduled Updates (tab).
  2. Update the frequency of the updates.

Check for App Scanner Updates Parent topic

Use this procedure to check for updates from the Trend Micro server manually. To automatically check for updates, see Scheduling App Scanner Updates.

Procedure

  1. From the main screen, go to Automatic Updates → Updates (tab) → Update Now.

Viewing App Scanner History Parent topic

The App Scanner records all events such as: when the last scan was run, when the last update occurred, and other events. To delete these records, see Deleting App Scanner History.

Procedure

  • To view scan history:
    1. From the main screen, go to Real-time Scan → History (tab) → Scan History.
    2. Tap an item to view more details.
  • To view update history:
    1. From the main screen, go to Automatic Updates → History (tab) → Update History.
    2. Tap an item to view more details.

Deleting App Scanner Records Parent topic

WARNING
WARNING
Once records are deleted, they cannot be recovered.

Procedure

  • To delete all scan history records:
    1. From the main screen, go to Real-time Scan → History (tab) → Scan History.
    2. Press the Menu button and tap Delete All.
  • To delete all update history records:
    1. From the main screen, go to Automatic Updates → History (tab) → Update History.
    2. Press the Menu button and tap Delete All.

About Web Security Parent topic

Web Security enhances protection against malicious websites. Web Security queries Trend Micro's extensive web security database to check the reputation of URLs that are being accessed and the blocks or allows access to the URL.
There are three security levels:
  • High: Blocks pages that are verified fraud pages or threat sources, suspected fraud pages or threat sources, associated with spam or possibly compromised, unrated pages.
  • Normal: Blocks pages that are verified fraud pages or threat sources, suspected fraud pages or threat sources. This is the Trend Micro recommended setting.
  • Low: Blocks pages that are verified fraud pages or threat sources.
Additionally, sites can be added to the blocked or approved lists to override the settings.
Tip
Tip
Visit Trend Micro Site Safety Center to check the reputation of a site (and request for a reclassification if you disagree with the rating).
Related information

Configuring Web Security Parent topic

Trend Micro recommends enabling Web Security with the Normal level at all times.

Procedure

  • Enable Web Security from the main screen.
  • Change the security level; go to Web Security → Protection (tab) .
  • Disable Web Security from the main screen.

Managing the Approved List Parent topic

Sites in the Approved List can always be accessed.
WARNING
WARNING
Only add completely trusted websites to the Approved List.

Procedure

  • Add a website:
    1. Go to Web Security → Approved List (tab).
    2. Press the Menu button and tap Add.
    3. Type the name and the URL of the site.
    4. Tap Save.
  • Edit a website:
    1. Go to Web Security → Approved List (tab).
    2. Tap and hold the name of the website to edit.
    3. Tap Edit from the menu.
    4. Update the name or the URL of the site.
    5. Tap Save.
  • Delete a website:
    1. Go to Web Security → Approved List (tab).
    2. Tap and hold the name of the website to delete.
    3. Tap Delete from the menu.
  • Delete all websites:
    1. Go to Web Security → Approved List (tab).
    2. Press the Menu button and tap Delete All.

Managing Web Security History Parent topic

The date and time when a website is blocked is recorded.

Procedure

  • To view blocked history:
    1. From the main screen, go to Web Security → Blocked History (tab).
    2. Tap an item to view more details.
  • To delete all blocked history records:
    1. From the main screen, go to Web Security → Blocked History (tab).
    2. Press the Menu button and tap Delete All.

About Security Policy Parent topic

The Security Policy menu provides the following functionalities:
  • List the current rules and settings that your device must comply with
  • List restricted features of your device
  • If device becomes non-compliant, this Security Policy screens shows the grace period reserved to resolve violations

Uninstalling the App Parent topic

Before you begin

Before uninstalling the app, un-enroll your device first.
  • For Android devices:
    1. Open the Hosted Mobile Security app.
    2. Open the homepage menu.
    3. Tap Un-enroll.
    4. Tap OK to confirm the device unenrollment.
    Note
    Note
    Ensure that device administrator is disabled.
  • For iOS devices:
    1. Open the Hosted Mobile Security app.
    2. Go to Settings > Un-enroll device.
    3. Tap Un-enroll device.
    4. Tap Continue.
    This will remove the Hosted Mobile Security app profile.
Refer to the instructions below to uninstall the Hosted Mobile Security app.

Procedure

  • For Android devices:
    1. Go to Settings → Applications → Manage applications → All tab.
    2. Locate and tap Hosted Mobile Security.
    3. Tap Uninstall and then tap OK.
  • For iOS devices, tap and hold the Hosted Mobile Security app icon till it begins to jiggle. Tap the x on the top left corner to uninstall the app.