Use the Diagnostic Tool to help Trend Micro Technical Support collect useful troubleshooting information. Only use the tool when instructed by Trend Micro Technical Support.

  1. From the Scanning Tool Agent console, click the Diagnostic Tool tab.
  2. Click Start Diagnostic Tool.
  3. Click Start Diagnostic Logging to start collecting information.
  4. Reproduce the issue you are investigating on the endpoint.
  5. Click Stop Diagnostic Logging to stop recording system information.

    The Diagnostic Tool performs final system checks and saves the collected log data to a ZIP package.

  6. Click Open Folder to open the folder containing the ZIP package.
  7. Send the collected information to Trend Micro Technical Support for further analysis.
Parent topic: Scanning Tool Agent Console