Configure the Approved Senders and Blocked Senders lists to manage email addresses that are always allowed or blocked to send email messages to your address or domain.

The senders you configure will be visible to your mail administrators. Similarly, the senders configured by the mail administrators for your account can also be synchronized to the End User Console.

  • Approved Senders


    Any messages from senders in the list will not be detected as spam, phishing, or graymail messages. All malware, content-based, and attachment rules set by the mail administrator will still apply.

    Using Trend Micro Email Security, mail administrators can set up rules to take actions on email messages based on the threats detected. For example, administrators can remove detected malware from incoming messages before they reach the corporate network or quarantine detected spam and other inappropriate messages. Furthermore, intended message recipients or mail administrators can choose to release or delete the quarantined messages.

    To reduce the number of desirable messages being held in quarantine, you can set up a list of approved email senders. Messages from these senders are never quarantined as spam or graymail messages. A sender can be a specific email address or all senders from a domain. Rules for detected spam, phishing, and graymail messages are not applied to messages received from approved senders. However, detected malware in incoming messages are still filtered before they reach your network.

  • Blocked Senders

    Trend Micro Email Security automatically blocks messages sent from email addresses or domains added to the blocked list without submitting the messages to any scanning.

The Approved Senders and Blocked Senders tables display the following information:

  • Sender: Email address or domain of the sender

  • Recipient: Your managed account

  • Date Added: Date and time that the sender was added to the list

  • Added By: Specifies whether the mail administrators or you yourself added the sender to the list