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The Apex One server is the standard update source for Update Agents. If you configure agents to update directly from the Apex One server, the update process proceeds as follows:

  1. The Update Agent obtains updates from the Apex One server.

  2. If unable to update from the Apex One server, the agent tries connecting directly to the Trend Micro ActiveUpdate server if any of the following are true:

    • In Agents > Agent Management, click Settings > Privileges and Other Settings > Other Settings > Update Settings, the option Security Agents download updates from the Trend Micro ActiveUpdate Server is enabled.

    • The ActiveUpdate server is the first entry in the Customized Update Source List.

  3. If unable to update from all possible sources, the Update Agent quits the update process.

Parent topic: Update Sources for Update Agents