Problem:
An error or problem was encountered on the Security Agent.
- Open <agent installation folder>/Tools and launch Trend Micro Debug Manager.
- Follow the on-screen instructions in the tool to successfully
collect data.
Warning:
The tool will not work if a user moves it to a different location on the endpoint. If the tool has been moved, uninstall and then install the Security Agent.
If the tool was copied to another location, remove the copied version and then run the tool from its original location.
Parent topic: Troubleshooting