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Before installing the Apex One (Mac) server, check the Plug-in Manager update source by navigating to Updates → Server → Update Source on the OfficeScan or Apex One web console. The update source can be any of the following:

Possible Update Sources

Update Source Selected Description and Instructions
ActiveUpdate Server
The Trend Micro ActiveUpdate server is the default update source. Internet connection is required to connect to this server.
If the server computer connects to the Internet through a proxy server, ensure that Internet connection can be established using the proxy settings.
Other Update Source
If you have specified multiple update sources:
  • Ensure the server computer can connect to the first update source on the list. If the server computer cannot connect to the first update source, it does not attempt to connect to the other update sources.
  • Check if the first update source contains the latest version of the Plug-in Manager component list (OSCE_AOS_COMP_LIST.xml) and the Apex One (Mac) installation package.
For assistance in setting up an update source, contact your support provider.
Intranet Location Containing a Copy of the Current File
If the update source is an intranet location:
  • Check if there is functional connection between the server computer and the update source.
  • Check if the update source contains the latest version of the Plug-in Manager component list (OSCE_AOS_COMP_LIST.xml) and the Apex One (Mac) installation package.
For assistance in setting up the intranet source, contact your support provider.