The Agent Connectivity (Mac) widget shows
the connection status of agents with the Apex One (Mac) server. Data displays in a table and pie chart. You can switch
between the table and pie chart by clicking the display icons (
).
Agent Connectivity (Mac) Widget Presented as a Table
Figure 1. Agent Connectivity (Mac) widget displaying a table
If the number of agents for a particular status is 1 or more, you can click the number to view the agents in the Apex One (Mac) agent tree. You can initiate tasks on these agents or change their settings.
Agent Connectivity (Mac) Widget Presented as a Pie Chart
Figure 2. Agent Connectivity (Mac) widget displaying a pie chart
The pie chart shows the number of agents for each status but does not provide links to the Apex One (Mac) agent tree. Clicking a status separates it from, or re-connects it to, the rest of the pie.