Views:

The Managed Product Heartbeat Interval settings determine how frequently the agent sends a heartbeat to the Apex Central server.

  • The Managed Product Heartbeat Interval settings only apply to managed products that register to the Apex Central server using the Apex Central management console.

  • Long heartbeat intervals consume less bandwidth but allow more network events to occur before Apex Central updates the communication status.

  • Short intervals between heartbeats consume more bandwidth but present a more up-to-date picture of your network status.

The Command Time-out Settings determines how long Apex Central attempts to send a command to a managed server.

  1. Go to Administration > Managed Servers > Communication Time-out Settings.

    The Communication Time-out Settings screen appears.

  2. In the Managed Product Heartbeat Interval section, configure the following settings:

    • Report managed product status every: Defines the agent communication heartbeat interval

      Valid values are between 5 and 480 minutes.

    • If no communication, set status as abnormal after: Defines the agent communication time-out interval

      Valid values are between 15 and 1440 minutes.

    Important:

    The If no communication, set status as abnormal after value must be at least triple the Report managed product status every value.

  3. In the Command Time-out Settings section, select one of the following:

    • 24 hours

    • 48 hours

    • 72 hours

  4. Click Save.
Parent topic: Command Tracking and Product Communication