Views:
  • Why there are old logs in Control Manager when installing CMAgent? Where did they come from?
    After Control Manager agent is installed, ServerProtect sends all pre-existing logs to the Control Manager Server. However, this may generate additional network traffic. To avoid redundancy, purge all logs from the Management Console before installing the CMAgent.
  • I have installed Information Server in the computer system, which is having multiple network cards belonging to different network segments. Why the Information Server could not be displayed in the Information Server list when Management Console is open, and the link between Information Servers and Normal Servers is broken?
    The Information Server could not be displayed in the Information Server list because when Information Server/Normal Server attempts to connect to the correct network, it could not reach the network. To resolve the problem, uninstall both the Information Server and the Normal Server and reinstall them
  • Why I can not see the Normal Server’s icons in the system tray?
    If you use a remote desktop connection, the Normal Server's icons may not be displayed in the system tray.
  • Why I cannot see the Pattern and Engine of Normal Server?
    Normal Server Pattern and Engine and other related information will not displayed in the Management Console if the Normal Server is disconnected from the Information Server. A cross sign will be displayed in the Management Console status window if the link between Normal Server and Information Server is broken.
  • Why I cannot register words in the exception list even when I enable "ExcludeUNCPath" in Admin.ini?
    The configured setting may not be reflected to the Management Console when User Access Control (UAC) is enabled even though ExcludeUNCPath is enabled in Admin.ini.
  • Why ServerProtect displays the login failure error if the Windows log-in password is blank?
    Since Microsoft Windows has user account restriction, it requires a password for remote log-in. Therefore, if the password is not set, it will result in ServerProtect displaying login failure error.