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I have already migrated Management Console from 5.62 to 5.8 but Management Console is not working properly, what should I do?Check the version of your Information Server. The ServerProtect version used for the Management Console and Information Server must be the same. ServerProtect 5.8 Management Console cannot be used to manage ServerProtect 5.62 Information Server or vice versa.We also recommend you to migrate all Normal Servers to version 5.8. The ServerProtect version installed on Normal Server should be same or higher than the Information Server managing them. ServerProtect 5.8 Management Console cannot modify task settings for ServerProtect 5.62 Normal Servers.
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Can I rollback ServerProtect from 5.8 to 5.62 to the previous version?No. You cannot rollback ServerProtect to the previous version after the upgrade.
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I have installed ServerProtect 5.62 Management Console and ServerProtect 5.5862 Normal Server on the same server computer. Can I use deployment program to upgrade them separately?No. If the Normal Server and Management Console are installed on the same server computer, the deployment program will upgrade them together.
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Can I upgrade ServerProtect 5.31 to 5.8 from Management Console?No. The upgrade from Management Console is not supported for ServerProtect version lower than 5.8. Alternatively, you can remove the existing ServerProtect version and install ServerProtect 5.8 from the setup program.
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Can I use installation package to remotely migrate the existing Management Console?No. The remote migration/installation is not supported for Management Console. The Management Console does not get an upgrade during remote installation/migration.
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NoteTo receive the latest virus protection, it is highly recommended to update your virus
pattern
files and virus scan engine immediately after the installation. Also, you should modify
the
default Deploy task, and add the Spyware pattern, Virus Cleanup Template, Virus Cleanup
Engine,
and Anti-rootkit Driver as the update components.
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