Procedure

1. On the left menu, select Scan Options, then choose the scan method.
2. Under the Actions When Security Risks Found section, select the Back up file containing security risk before action is taken check box to create a backup copy of the file before ServerProtect attempts to clean it. Trend Micro recommends selecting this option for the rare occasions when malware may damage a file in a way that does not allow cleaning, and as a result, the affected file is not recoverable.
3. Select the scan action. The options are described below.
   • Use ActiveAction: This is a set of preconfigured scan actions for viruses and other malware. The recommended action for viruses is Clean. The recommended action for Trojans and joke programs is Quarantine. If you are not sure which scan action is suitable for a certain type of security risk, Trend Micro recommends selecting ActiveAction.
   • Use customized scan action: Using the table (shown below), specify the first action for each type of security risk (joke, Trojan, virus, test virus, spyware/grayware, and others). For virus, packer and other threats, select a second action. For example, for a virus, you might want to select Clean as the first action, and Quarantine as the second action.

     Note If ServerProtect is unable to perform both the first and second actions on the detected file, the log entry is still counted once in the uncleanable category.

   • Use the same action for all types: These fields allow you to select an action for all files, regardless of file type. The second action applies only to viruses, packer and other threats, and only when Clean is selected as the first action.

     

   Note On rare occasions, malware may damage a file in a way that does not allow cleaning, and as a result, the affected file is not recoverable. To create a backup copy before ServerProtect attempts to clean it, select the Back up file containing security risk before action is taken check box.