This section describes the previous Endpoint Encryption issues that have been resolved.
Resolved Issues in Endpoint Encryption 6.0
|
Issue
|
Solution
|
1
|
Loading time from boot to the preboot screen can take more than 5 minutes for some
specific endpoints.
|
This version adds improvements to make the Full Disk Encryption preboot screen load
faster.
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2
|
Screen scaling issues on HD and UltraHD displays may cause the Full Disk Encryption
preboot login screen pages and strings to appear too small.
|
This version resolves the issue by giving the Full Disk Encryption preboot screen
a specific resolution.
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3
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Preboot authentication is slow if PolicyServer is inaccessible.
|
This version adds improvements to the Full Disk Encryption preboot network connection
structure.
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4
|
The PolicyServer device management screen displays a "Not encrypted" status at for
self-encrypting drives.
|
This version resolves the "Not encrypted" status which the PolicyServer device management
screen displays for self-encrypting drives.
|
5
|
The Wi-Fi connection is unable to connect to PolicyServer during Full Disk Encryption
preboot for some endpoints.
|
This version ensures that the Wi-Fi connection successfully connects to PolicyServer
by adding improvements to the Full Disk Encryption preboot.
|
6
|
The Full Disk Encryption sync password tool encounters issues when working with 6.0
Full Disk Encryption agents.
|
The Full Disk Encryption Sync password tool supports both Endpoint Encryption 5.0
and 6.0 agents.
|
7
|
The Full Disk Encryption support tool encounters issues when working with 6.0 Full
Disk Encryption agents.
|
The Full Disk Encryption Sync support tool supports both Endpoint Encryption 5.0 and
6.0 agents.
|
Resolved Issues in Endpoint Encryption 6.0 Update 1
|
Issue
|
Solution
|
1
|
PolicyServer is unable to complete the upgrade to version 6.0 if the
database connection encounters timeout errors.
|
This version fixes the issue by extending the timeout setting to 600
seconds.
|
2
|
The PolicyServer update status log sent to Control Manager may contain
strings that are not recognized as valid date time formats, which causes Control Manager
to
show incorrect policy and device status information.
|
This version adds improvements to the parsing of date time values.
|
3
|
Domain login is unsuccessful if the default password policy cannot be
retrieved.
|
This version improves error handling for null exceptions.
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4
|
If the application pool is set to enable 32-bit applications, automatic port
detection does not work.
|
This version adds support for application pools running 32-bit applications
in x64 systems.
|
5
|
Using an Encryption Management for Apple FileVault (Build 6.0.0.1033) pkg file
where the certificate has already expired may cause issues during installation.
|
This version updates the certificate for the installation pkg file.
|
6
|
Unable to successfully install or upgrade the Trend Micro Endpoint Encryption
Deployment tool (Build 6.0.0.1087) on OfficeScan XG.
|
This version (6.0.0.2005) updates the AU module to fix issues related to SSL
certificate verification.
|
7
|
After upgrading to a 6.0 server, a 5.0 client may require more processing time to
sync
policies. This causes the server to stop answering client requests and crash.
|
This version fixes the issue by extending the timeout setting to 600 seconds.
|
8
|
Unable to perform domain authentication if the user's Distinguished Name contains
a
special character.
|
This version fixes the issue by encoding special characters in the LDAP filter and
also
prevents the occurrence of possible LDAP injection events.
|
9
|
If PolicyServer sends a status log to Control Manager and an exception error occurs,
Trend
Micro Endpoint Encryption agents may not appear in Control Manager.
|
This version improves error handling for requests related to getting user information,
thus preventing the exception error.
|
10
|
The ALPS touchpad in Dell laptops is unresponsive during the Full Disk Encryption
preboot.
|
This version adds support for the ALPS touchpad in Dell laptops so that it functions
normally during preboot on endpoints configured to boot using MBR or UEFI.
|
11
|
After installing Trend Micro Full Disk Encryption, a Windows system configured to
use UEFI
may boot to a black screen with a blinking cursor.
|
This version provides an updated Trend Micro Full Disk Encryption EFI program to provide
increased compatibility with old UEFI firmware.
|
12
|
In the Encryption Management for Microsoft Bitlocker agent console, the "TMEE
Username" displays the user who installed Encryption Management for Microsoft
Bitlocker, instead of the user who is currently logged on.
|
This version fixes the issue by hiding the "TMEE Username" value.
|