Views:
To reduce the number of files and messages in the Virtual Analyzer queues, configure filters for Virtual Analyzer submission.
Note
Note
  • Object analysis is paused and settings are disabled whenever Virtual Analyzer is being configured.
  • Forcing file analysis and performing message filtering for Virtual Analyzer submission can impact system performance.

Procedure

  1. Go to AdministrationScanning / AnalysisVirtual Analyzer.
  2. Specify Settings.
    Option
    Description
    Network Connection
    Note
    Note
    This section is available when Deep Discovery Email Inspector is using an internal Virtual Analyzer.
    When the internal Virtual Analyzer is set to connect to the Internet through a proxy server, reconfigure proxy settings after a configuration restore or firmware update on Deep Discovery Email Inspector.
    From the Network type drop-down list, select how Virtual Analyzer connects to the network. For information about network types, see Virtual Analyzer Network Types.
    If you select the Custom Network type, select a specific port for Virtual Analyzer traffic from the Sandbox port drop-down list and click Configure IPv4 settings to configure the network settings.
    If a proxy server is required for the internal Virtual Analyzer to connect to the Internet, select Use a dedicated proxy server from the drop-down list and provide the following information:
    • Server address
    • Port
    • Proxy server requires authentication: If authentication is required, select this check box and type the user name and password.
    File Submission Filters
    Files: Select the file types to have Virtual Analyzer perform one of the following actions:
    • Submit only highly suspicious files
    • Submit highly suspicious files and force analyze all selected file types
    To reduce the likelihood of false-positive detections, select Do not analyze files found safe by the Certified Safe Software Service.
    URL Submission Filters
    By default, URLs found safe are first submitted to the URL pre-filter before submitting to Virtual Analyzer. For messages with safe URLs, you can add one or more subject keywords to filter these messages for Virtual Analyzer submission. Safe URLs in matched messages are sent directly to Virtual Analyzer, bypassing the URL pre-filter.
    Keyword: Type a subject keyword and click Add to add the keyword to the list.
    To delete a keyword from the list, select an entry and click Delete.
    Note
    Note
    You can specify up to 50 keywords.
    Timeout Setting
    Select how long Virtual Analyzer should wait before timing out a submitted object. By default, when the submission timeout is reached, Virtual Analyzer sends out submitted objects waiting in the queue without analysis. Timed out objects still receive risk levels from other scan engines.
    You can configure threat protection rules in policies to perform actions on timed out objects.
    For more information, see Configuring a Threat Protection Rule.
  3. Click Save.

Certified Safe Software Service

Certified Safe Software Service (CSSS) is the Trend Micro cloud database of known safe files. Trend Micro datacenters are queried to check submitted files against the database.
Enabling CSSS prevents known safe files from entering the Virtual Analyzer queue. This process:
  • Saves computing time and resources
  • Reduces the likelihood of false positive detections
Tip
Tip
CSSS is enabled by default. Trend Micro recommends using the default settings.

Virtual Analyzer Network Types

When simulating file and URL behavior, Virtual Analyzer uses its own analysis engine to determine the risk of an object. The selected network type also determines whether submitted objects can connect to the Internet.
After configuring the network connection, click Test Internet Connectivity to verify that Virtual Analyzer can connect to the Internet.
Note
Note
Internet access improves analysis by allowing samples to access C&C callback addresses or other external links.
Network Type
Description
Management network
Direct Virtual Analyzer traffic through the management port.
Important
Important
Enabling connections to the management network may result in malware propagation and other malicious activity in the network.
Custom network
Virtual Analyzer connects to the Internet using a port other than the management port.
Note
Note
Trend Micro recommends using an environment isolated from the management network, such as a test network with Internet connection but without proxy settings, proxy authentication, and connection restrictions.
No network access
Isolate Virtual Analyzer traffic within the sandbox environment. The environment has no connection to an outside network.
Note
Note
Virtual Analyzer has no Internet connection and relies only on its analysis engine.
No URLs are submitted for analysis.

Virtual Analyzer File Submission Filters

In addition to highly suspicious files, Virtual Analyzer can also scan for a variety of file types.
The following table shows the displayed file categories, contained full file types, and file extensions.

Virtual Analyzer File Submission Filters

Displayed File Category
Full File Type
Example File Extensions
Flash and other multimedia
Scalable Vector Graphics (SVG)
Adobe™ Shockwave™ Flash file
Apple QuickTime media
.svg
.swf
.mov
HTML
Hypertext Markup Language file
Web page archive file
.htm
.html
.xht
.xhtml
.mht
.mhtml
.shtml
Java
Java Archive (JAR)
Java class file
.jar
.class
Office
Microsoft™ Word™ document
Microsoft™ OLE document
Microsoft™ Office Word™ (2007 or later) document
Microsoft™ Powerpoint™ presentation
Microsoft™ Office PowerPoint™ (2007 or later) presentation
Microsoft™ Excel™ spreadsheet
Microsoft™ Office Excel™ (2007 or later) spreadsheet
Microsoft™ Office™ 2003 XML file
Microsoft™ Word™ 2003 XML document
Microsoft™ Excel™ 2003 XML spreadsheet
Microsoft™ PowerPoint™ 2003 XML presentation
Microsoft™ Publisher 2016
Hancom™ Hancell spreadsheet
Hancom™ Hangul Word Processor (HWP) document
Hancom™ Hangul Word Processor (2014 or later) (HWPX) document
JustSystems™ Ichitaro™ document
JungUm™ Global document
Microsoft™ Outlook™ Item
Microsoft™ symbolic link format
Microsoft™ Excel web query file
Comma-separated values (CSV) file
Note
Note
Only CSV files with suspicious DDEAuto commands are submitted to Virtual Analyzer for analysis.
OpenDocument Format (ODF)
.doc
.dot
.docx
.dotx
.pps
.ppsx
.ppt
.pptx
.pub
.xla
.xls
.xlsx
.xlt
.xlm
.cell
.xml
.xlsb
.xltx
.hwp
.hwpx
.jtd
.gul
.msg
.slk
.iqy
.csv
.odp
.ods
.odt
Office with Macros
Microsoft™ Office Word™ (2007 or later) macro-enabled document
Microsoft™ Office PowerPoint™ (2007 or later) macro-enabled presentation
Microsoft™ Office Excel™ (2007 or later) macro-enabled spreadsheet
.docm
.dotm
.potm
.ppam
.ppsm
.pptm
.xlam
.xlsm
.xltm
Other document formats
Compiled HTML (CHM) help file
Microsoft™ Windows™ Shell Binary Link shortcut
Microsoft™ Rich Text Format (RTF) document
Microsoft OneNote
.chm
.lnk
.rtf
.one
PDF
Adobe™ Portable Document Format (PDF)
.pdf
Scripts
Microsoft™ Windows™ Batch file
Microsoft™ Windows™ Command Script file
JavaScript™ file
JavaScript™ encoded script file
HTML Application file
Microsoft™ Windows™ PowerShell script file
Visual Basic™ encoded script file
Visual Basic™ script file
Microsoft™ Windows™ script file
Internet shortcut file
Linux shell executable file
Note
Note
Only plain text or generic script files with .js or .vbs true file types are submitted to Virtual Analyzer for analysis.
.bat
.cmd
.js
.jse
.hta
.ps1
.vbe
.vbs
.wsf
.url
.sh
Portable executables
AMD™ 64-bit DLL file
Microsoft™ Windows™ 16-bit DLL file
Microsoft™ Windows™ 32-bit DLL file
Executable and Linkable Format (ELF) file
Executable file (EXE)
AMD™ 64-bit EXE file
DIET DOS EXE file
Microsoft™ DOS EXE file
IBM™ OS/2 EXE file
LZEXE DOS EXE file
MIPS EXE file
MSIL Portable executable file
Microsoft™ Windows™ 16-bit EXE file
Microsoft™ Windows™ 32-bit EXE file
ARJ compressed EXE file
ASPACK 1.x compressed 32-bit EXE file
ASPACK 2.x compressed 32-bit EXE file
GNU UPX compressed EXE file
LZH compressed EXE file
LZH compressed EXE file for ZipMail
MEW 0.5 compressed 32-bit EXE file
MEW 1.0 compressed 32-bit EXE file
MEW 1.1 compressed 32-bit EXE file
PEPACK compressed executable
PKWARE™ PKLITE™ compressed DOS EXE file
PETITE compressed 32-bit executable file
PKZIP compressed EXE file
WWPACK compressed executable file
.com
.cpl
.crt
.dll
.drv
.elf
.exe
.ocx
.scr
.sys
Note
Note
Deep Discovery Email Inspector submits files of the following types to the external Virtual Analyzer only:
  • Linux shell executable files (.sh)
  • Executable and Linkable Format (ELF) file
Virtual Analyzer can scan the files that match the supported file types in an archive file. The following table lists the supported archive file types.

Archive file types

True File Type
Full File Type
Example File Extensions
7ZIP
7-zip archive
.7z
ACE
WinAce archive
.ace
ALZ
ALZip archive
.alz
AMG
Fujitsu AMG archive
.amg
ARJ
ARJ archive
.arj
BINHEX
BinHex file
.hqx
BZIP2
BZIP2 archive
.bz2
.bzip2
CAB
Microsoft™ Cabinet file
.cab
CPIO
CPIO archive
.cpio
.cpgz
EGG
ALZip archive
.egg
GZIP
GNU ZIP archive
.gzip
.gz
ICS
iCalendar file
.ics
LHA
LHARC compressed archive
.lha
.lharc
LZH
Lempel-Ziv-Welch (LZW) Compressed Amiga archive
.lzh
MIME
Multipurpose Internet Mail Extensions (MIME) Base64 file
.eml
.email
MSG
Microsoft™ Outlook™ Item
.msg
RAR
Roshal Archive (RAR) archive
.rar
SIT
Smith Micro™ StuffIt archive
.sit
.sitx
TAR
TAR archive
.tar
.tgz
TNEF
Microsoft™ Outlook™ Transport Neutral Encapsulation Format (TNEF) file
.tnef
.winmail.dat
.win.dat
UDF
Universal Disk Format file
.iso
UUCODE
Uuencode file
.uue
VCS
vCalendar file
.vcs
XZ
XZ archive
.xz
ZIP
PKWARE PKZIP archive (ZIP)
.zip
The following table lists the Mac file types that Deep Discovery Email Inspector automatically submits to the external Mac sandbox for analysis, regardless of the submission settings. These files are not submitted to the internal Virtual Analyzer.
Note
Note
If you configure Deep Discovery Email Inspector to use an external Virtual Analyzer and select the Java file category, Deep Discovery Email Inspector also submits Java archive (.jar) and class (.class) files to the external Mac sandbox for analysis.

Mac file types

True File Type
Full File Type
Example File Extensions
DMG
Apple disk image file
.dmg
PKG
Mac OS X installation file
.pkg
Mach-O
Mach object file
.o