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Cloud App Security protects the following services:
  • Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams
  • Google Workspace, including Google Drive and Gmail
  • Cloud storage applications, including Box and Dropbox
  • CRM platform, which is Salesforce
Cloud App Security requires service accounts to integrate with those applications and services that it protects. The service accounts can be categorized as:
  • Delegate accounts to integrate with Exchange Online, SharePoint Online, and OneDrive
  • Authorized accounts to integrate with Exchange Online, SharePoint Online, OneDrive, Microsoft Teams (Teams and Chat), Box, Dropbox, Google Drive, Gmail, and Salesforce
In Cloud App Security, go to Administration → Service Account, click Add, hover over the organization for which you need to grant access to services, and select a service from the list that appears on the right side.
Note
Note
If you have granted Cloud App Security access to a service in the organization, Cloud App Security grays it out on the list to prevent it from being selected again.
After you have granted Cloud App Security access to Microsoft 365 services for an organization, you can view the name of the Microsoft tenant associated with the organization.
Note
Note
If you have Trend Vision One, when you add a tenant in Trend Vision One → Third Party Integration → Microsoft Entra ID, Cloud App Security automatically associates the tenant with an organization with no service to which Cloud App Security has been granted access. If there is no such organization, Cloud App Security creates an organization and associates it with the tenant.
Related information

Re-creating an access token for Microsoft 365 services and Gmail

If the access token becomes invalid for any reason or you need to refresh the existing token, re-create an access token to continue using the service account.
The following procedure uses Exchange Online as an example to outline how to re-create an access token in the management console.
Note
Note
  • For Gmail and Gmail (Inline Mode), provide an administrator account in the same domain as the one used during access grant to ensure successful re-creation of the access token.

Procedure

  1. Click Recreate Access Token under Status of the Exchange Online service account.
  2. On the Recreate Access Token for Exchange Online Service Account screen that appears, click Grant Permission, specify your Microsoft 365 Global Administrator credentials to sign in if prompted, and then click Accept on the screen that appears.
  3. Go back to the management console as instructed and verify that a checkmark icon appears for the step, indicating that the access token and the service account are valid.
  4. Click Close.