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Table of Contents
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Preface
Trend Micro Apex One Documentation
Audience
Document Conventions
Terminology
Introducing Trend Micro Apex One as a Service
Introducing Trend Micro Apex One as a Service
Trend Micro Apex One as a Service
Features and Benefits
Trend Micro Smart Protection Network
Web Reputation Services
Web Blocking List
Smart Feedback
The Web Console
Getting Help
Support Intelligence System
Security Agent Management
Security Agent Installation
Security Agent System Requirements
Windows Endpoint Platforms
Windows 8.1 (32-bit / 64-bit) Requirements
Windows 10 (32-bit / 64-bit) Requirements
Windows 11 (64-bit) Requirements
Windows 11 (ARM64) Requirements
Windows Server Platforms
Windows Server 2008 R2 (64-bit) Platforms
Windows MultiPoint Server 2010 (64-bit) Platform
Windows MultiPoint Server 2011 (64-bit) Platform
Windows Server 2012 (64-bit) Platforms
Windows Server 2016 (64-bit) Platforms
Windows Server 2019 (64-bit) Platforms
Windows Server 2022 (64-bit) Platforms
Windows Server 2025 (64-bit) Platforms
Security Agent Features
Agent Packaging Tool
Security Agent Services
Excluding Security Agent Services and Processes in Third-Party Applications
Security Agent Uninstallation
Uninstalling the Security Agent from the Web Console
The Security Agent Uninstallation Program
Running the Security Agent Uninstallation Program
Agent Tree Management
The Apex One Agent Tree
Agent Management Screen
Searching the Agent Tree
Agent Tree Icons
Viewing Security Agent Information
Trend Micro Apex One Domains
Adding a Domain
Deleting a Domain or Agent
Renaming a Domain
Moving Security Agents to Another Domain or Server
Security Agent Program Settings
Coexist and Full Feature Security Agent Comparison
Security Agent Icons
Smart Scan Icons
Conventional Scan Icons
Security Agent Icons (Coexist)
Global Agent Settings
Enabling Client Authentication Checksum Security
Endpoint Location
Location Criteria
Configuring Location Settings
Reference Servers
Managing the Reference Server List
Endpoint Protection
Anti-malware Scanning
Scan Now
Configuring Scan Now Settings
Scan Now: Target Tab
Scan Now: Action Tab
Scan Now: Scan Exclusion Tab
Scan Actions
ActiveAction
Custom Scan Actions
Quarantine Directory
Uncleanable Files
Scan Exclusion Support
Trend Micro Product Directory Exclusions
Wildcard Exceptions
Restoring Quarantined Files
Apex One Firewall
Apex One Firewall Overview
Enabling or Disabling the Apex One Firewall on Endpoints
Firewall Policies
Default Firewall Policies
Adding a Firewall Policy
Editing the Apex One Firewall Exception Template List
Default Firewall Policy Exceptions
Adding a Firewall Policy Exception
Firewall Profiles
Adding a Firewall Profile
Configuring Global Firewall Settings
Configuring Firewall Notifications for Security Agents
Testing the Trend Micro Apex One Firewall
Using Outbreak Prevention
Outbreak Prevention Policies
Limiting/Denying Access to Shared Folders
Blocking Vulnerable Ports
Denying Write Access to Files and Folders
Denying Access to Executable Compressed Files
Creating Mutual Exclusion Handling on Malware Processes/Files
Configuring Security Risk Outbreak Prevention
Disabling Outbreak Prevention
Monitoring Trend Micro Apex One
Dashboard
Tabs and Widgets
Working with Tabs
Working with Widgets
Summary Tab Widgets
Overall Threat Detections and Policy Violations Widget
Endpoint Status Widget
Ransomware Summary Widget
Security Threats - Ransomware Logs
Top Ransomware Detections Widget
Security Risk Detections Over Time Widget
Data Protection Widgets
Data Loss Prevention Incidents Over Time Widget
Top Data Loss Preventions Incidents Widget
Trend Micro Apex One Widgets
C&C Callback Events Widget
Security Risk Detections Widget
Apex One and Plug-ins Mashup Widget
Antivirus Agent Connectivity Widget
Outbreaks Widget
Agent Updates Widget
Management Widget
Agent-Server Connectivity Widget
Logs
Viewing Scan Operation Logs
Viewing Central Quarantine Restore Logs
Viewing System Event Logs
Notifications
Security Agent Notifications
Configuring Virus/Malware Notifications for Security Agents
Configuring Spyware/Grayware Notifications for Security Agents
Configuring Firewall Notifications for Security Agents
Configuring Web Reputation Notifications for Security Agents
Configuring Device Control Notifications for Security Agentss
Configuring Behavior Monitoring Notifications for Security Agents
Configuring C&C Callback Notifications for Security Agents
Configuring Predictive Machine Learning Notifications for Security Agents
Updates and Administration
Updates
Configuring Scheduled Updates for Security Agents
Security Agent Update Sources
IPv6 Support for Security Agent Updates
Standard Update Source for Security Agents
Configuring the Standard Update Source for Security Agents
Security Agent Update Process
Customized Update Sources for Security Agents
Configuring Customized Update Sources for Security Agents
Customized Update Sources for Update Agents
Update Agent Analytical Report
Administrative Settings
Account Management
Smart Protection
Smart Protection Sources for Internal Agents
Smart Feedback
Participating in the Smart Feedback Program
Notification Settings
General Administrative Settings
Configuring Proxy Settings for Agent Connections
Configuring Inactive Agent Removal Settings
Enabling Client Authentication Checksum Security
Configuring Apex Central (Control Manager) Registration Settings
Apex Central Certificate Authorization
Configuring Web Console Settings
Configuring Suspicious Object List Settings
Migrating from an On-premises OfficeScan Server to Trend Micro Apex One as a Service
Migration Prerequisites for Virtual Desktops and VPN Clients
Using the Apex One Settings Export Tool
The Apex One Settings Export Tool
Migrating On-premises OfficeScan Policy Settings to the Trend Micro Apex Central Console
Appendices
Security Agent Features on Windows Server Core
Getting Help
Technical support
Troubleshooting resources
Using the support portal
Threat encyclopedia
Contacting Trend Micro
Speeding up the support call
Sending suspicious content to Trend Micro
Email Reputation Services
File Reputation Services
Web Reputation Services
Other resources
Download center
Management Widget
The management widget displays the connection status of
Security Agents
with the
Trend Micro Apex One
server.
Available widgets:
Related information
Agent-Server Connectivity Widget
Table of Contents
Preface
Trend Micro Apex One Documentation
Audience
Document Conventions
Terminology
Introducing Trend Micro Apex One as a Service
Introducing Trend Micro Apex One as a Service
Trend Micro Apex One as a Service
Features and Benefits
Trend Micro Smart Protection Network
Web Reputation Services
Web Blocking List
Smart Feedback
The Web Console
Getting Help
Support Intelligence System
Security Agent Management
Security Agent Installation
Security Agent System Requirements
Windows Endpoint Platforms
Windows 8.1 (32-bit / 64-bit) Requirements
Windows 10 (32-bit / 64-bit) Requirements
Windows 11 (64-bit) Requirements
Windows 11 (ARM64) Requirements
Windows Server Platforms
Windows Server 2008 R2 (64-bit) Platforms
Windows MultiPoint Server 2010 (64-bit) Platform
Windows MultiPoint Server 2011 (64-bit) Platform
Windows Server 2012 (64-bit) Platforms
Windows Server 2016 (64-bit) Platforms
Windows Server 2019 (64-bit) Platforms
Windows Server 2022 (64-bit) Platforms
Windows Server 2025 (64-bit) Platforms
Security Agent Features
Agent Packaging Tool
Security Agent Services
Excluding Security Agent Services and Processes in Third-Party Applications
Security Agent Uninstallation
Uninstalling the Security Agent from the Web Console
The Security Agent Uninstallation Program
Running the Security Agent Uninstallation Program
Agent Tree Management
The Apex One Agent Tree
Agent Management Screen
Searching the Agent Tree
Agent Tree Icons
Viewing Security Agent Information
Trend Micro Apex One Domains
Adding a Domain
Deleting a Domain or Agent
Renaming a Domain
Moving Security Agents to Another Domain or Server
Security Agent Program Settings
Coexist and Full Feature Security Agent Comparison
Security Agent Icons
Smart Scan Icons
Conventional Scan Icons
Security Agent Icons (Coexist)
Global Agent Settings
Enabling Client Authentication Checksum Security
Endpoint Location
Location Criteria
Configuring Location Settings
Reference Servers
Managing the Reference Server List
Endpoint Protection
Anti-malware Scanning
Scan Now
Configuring Scan Now Settings
Scan Now: Target Tab
Scan Now: Action Tab
Scan Now: Scan Exclusion Tab
Scan Actions
ActiveAction
Custom Scan Actions
Quarantine Directory
Uncleanable Files
Scan Exclusion Support
Trend Micro Product Directory Exclusions
Wildcard Exceptions
Restoring Quarantined Files
Apex One Firewall
Apex One Firewall Overview
Enabling or Disabling the Apex One Firewall on Endpoints
Firewall Policies
Default Firewall Policies
Adding a Firewall Policy
Editing the Apex One Firewall Exception Template List
Default Firewall Policy Exceptions
Adding a Firewall Policy Exception
Firewall Profiles
Adding a Firewall Profile
Configuring Global Firewall Settings
Configuring Firewall Notifications for Security Agents
Testing the Trend Micro Apex One Firewall
Using Outbreak Prevention
Outbreak Prevention Policies
Limiting/Denying Access to Shared Folders
Blocking Vulnerable Ports
Denying Write Access to Files and Folders
Denying Access to Executable Compressed Files
Creating Mutual Exclusion Handling on Malware Processes/Files
Configuring Security Risk Outbreak Prevention
Disabling Outbreak Prevention
Monitoring Trend Micro Apex One
Dashboard
Tabs and Widgets
Working with Tabs
Working with Widgets
Summary Tab Widgets
Overall Threat Detections and Policy Violations Widget
Endpoint Status Widget
Ransomware Summary Widget
Security Threats - Ransomware Logs
Top Ransomware Detections Widget
Security Risk Detections Over Time Widget
Data Protection Widgets
Data Loss Prevention Incidents Over Time Widget
Top Data Loss Preventions Incidents Widget
Trend Micro Apex One Widgets
C&C Callback Events Widget
Security Risk Detections Widget
Apex One and Plug-ins Mashup Widget
Antivirus Agent Connectivity Widget
Outbreaks Widget
Agent Updates Widget
Management Widget
Agent-Server Connectivity Widget
Logs
Viewing Scan Operation Logs
Viewing Central Quarantine Restore Logs
Viewing System Event Logs
Notifications
Security Agent Notifications
Configuring Virus/Malware Notifications for Security Agents
Configuring Spyware/Grayware Notifications for Security Agents
Configuring Firewall Notifications for Security Agents
Configuring Web Reputation Notifications for Security Agents
Configuring Device Control Notifications for Security Agentss
Configuring Behavior Monitoring Notifications for Security Agents
Configuring C&C Callback Notifications for Security Agents
Configuring Predictive Machine Learning Notifications for Security Agents
Updates and Administration
Updates
Configuring Scheduled Updates for Security Agents
Security Agent Update Sources
IPv6 Support for Security Agent Updates
Standard Update Source for Security Agents
Configuring the Standard Update Source for Security Agents
Security Agent Update Process
Customized Update Sources for Security Agents
Configuring Customized Update Sources for Security Agents
Customized Update Sources for Update Agents
Update Agent Analytical Report
Administrative Settings
Account Management
Smart Protection
Smart Protection Sources for Internal Agents
Smart Feedback
Participating in the Smart Feedback Program
Notification Settings
General Administrative Settings
Configuring Proxy Settings for Agent Connections
Configuring Inactive Agent Removal Settings
Enabling Client Authentication Checksum Security
Configuring Apex Central (Control Manager) Registration Settings
Apex Central Certificate Authorization
Configuring Web Console Settings
Configuring Suspicious Object List Settings
Migrating from an On-premises OfficeScan Server to Trend Micro Apex One as a Service
Migration Prerequisites for Virtual Desktops and VPN Clients
Using the Apex One Settings Export Tool
The Apex One Settings Export Tool
Migrating On-premises OfficeScan Policy Settings to the Trend Micro Apex Central Console
Appendices
Security Agent Features on Windows Server Core
Getting Help
Technical support
Troubleshooting resources
Using the support portal
Threat encyclopedia
Contacting Trend Micro
Speeding up the support call
Sending suspicious content to Trend Micro
Email Reputation Services
File Reputation Services
Web Reputation Services
Other resources
Download center