Managing the Customer Account

The Customer Accounts screen shows information about the account you have created and allows you to launch various tasks.

Account Information

View the following information relevant to the customer account and the registered products assigned to the account:

Column Name	Information
Account	The account name
Company Name	The name of your organization
Incidents	The number of threat incidents in the network TMSP correlates detection logs received from Threat Discovery Appliance with threat correlation rules to determine the number of incidents. TMSP updates the number of incidents once per day. It starts to correlate logs at 2:00 a.m.
Last Received	The date and time TMSP last received logs from a registered product The information refreshes as soon as a registered product finishes uploading logs. TMSP does not control the log uploading schedule. The schedule is set in the registered product’s web-based console.
Trend Micro Services	The Trend Micro services included in your threat management strategy See Trend Micro Services for details.
Managed By	The owner of the customer account
Valid From	The date the subscription to Trend Micro services became valid Before your subscription to the services expires, contact your Trend Micro representative for information on how to renew the subscription.
Security Compliance	Whether Security Compliance is enabled or disabled in Threat Discovery Appliance. For details about Security Compliance, see Security Compliance. TMSP updates the status of Security Compliance each time it exchanges a Heartbeat message with Threat Discovery Appliance.

Tasks

In addition to providing account information, the Customer Accounts screen also allows you launch the following tasks:

Task	Details
Add an account	Add an account if none exists. An organization typically needs only one customer account, unless the organization is composed of networks that are not linked together and therefore are completely independent of each other. If products that monitor linked networks are grouped under different customer accounts, TMSP will not be able to report the security posture of the entire network. To add an account, click Add. For details, see Creating a Customer Account.
Perform threat mitigation tasks	Send forensic data to Trend Micro and manage patterns used for custom cleanup. To perform threat mitigation tasks, click the hyperlink under the Account column. For details, see Performing Threat Mitigation Tasks.
Manage reports	Download periodic and on-demand reports and add or remove report recipients. To manage reports, click Manage. For details, see Managing Reports.
View nonconforming endpoints	Check endpoints with unresolved threats and those that encountered threat mitigation issues. Threat Mitigator reports these endpoints to TMSP. To view nonconforming endpoints, click View. For details, see Viewing Nonconforming Endpoints.
Configure notifications	When certain events occur, TMSP sends notifications to the product administrator and notification recipients. To configure notifications, click Configure. For details, see Configuring Event Notifications.
Download logs	Download consolidated logs, which provides information about threat correlation results. To download logs, click Download. For details, see Downloading Consolidated Logs.
Edit account	Modify the customer account details to ensure that information is up-to-date. To edit the account, click Edit. For details, see Modifying the Customer Account.
Delete Account	Remove a customer account. Before removing an account, ensure that you create a new account if no other account exists and then register products to the new account. Deleting an account does not automatically remove reports for the account. TMSP removes the reports from its database based on the log maintenance schedule configured in Administration > Log Maintenance. To remove the customer account, click Delete. When prompted to confirm the deletion, click OK.