Collapse AllExpand All
  • activation code format [1]
  • Active Directory
  • administration web console [1] [2]
    • operations [1]
    • URL [1]
    • username and password [1]
  • Android settings
    • push notifications [1]
  • APNs certificate
  • Apple store [1]
  • clearing corporate data on mobile devices [1]
  • command statuses [1]
  • common settings
    • Communication Server type [1]
    • information collection frequency [1]
  • Communication Server Connection Settings [1] [2]
  • Communication Server settings [1]
    • Android settings [1]
    • common settings [1]
    • iOS settings [1]
  • Compatibility View [1]
  • component updates
    • about [1]
    • download sources [1]
    • local AU server [1]
    • manual [1]
    • scheduled [1]
  • configuration.xml file [1]
  • contacting [1]
    • documentation feedback [1]
  • device detection logs
    • log types [1]
  • documentation feedback [1]
  • enrollment settings
    • authentication [1]
    • enrollment key [1]
  • Eula_agreement.zip file [1]
  • Exchange ActiveSync Devices tab [1]
  • Full license version [1]
  • installed apps [1]
  • iOS settings
    • APNs certificate [1]
    • SCEP settings [1]
  • Knowledge Base [1]
  • known issues [1]
  • latest documentation [1]
  • LCS installation
    • creating certificate [1]
    • importing certificate [1]
    • SSL certificate [1]
  • locking a mobile device [1]
  • Management Server
    • default port number [1]
  • MDA enrollment
  • MDA installation methods [1]
  • MDA logs
    • about [1]
    • Application Scan Logs [1]
    • Device Vulnerability Logs [1]
    • log types [1]
    • Network Protection Logs [1]
    • query criteria [1]
    • Web Threat Protection Logs [1]
  • mobile device authentication [1]
  • Mobile Security
    • about [1]
    • Active Directory [1]
    • certificate
      • APNs certificate [1]
      • authority [1]
      • management [1]
      • public and private keys [1]
      • SCEP [1]
      • security credentials [1]
      • SSL certificate [1]
    • Cloud Communication Server [1]
    • Communication Server [1]
    • Communication Server types [1]
    • components [1]
    • encryption software compatibility [1]
    • Exchange Connector [1]
    • Local Communication Server [1]
    • Management Server [1]
    • Microsoft SQL Server [1]
    • Mobile Device Agent [1]
    • OfficeScan [1]
    • SMTP server [1]
    • sub-groups [1]
    • unwanted network communications [1]
  • mobile threats [1]
    • spam messages [1]
  • notifications [1]
  • notifications and reports
    • about [1]
    • email message configuration [1]
    • token variable [1]
    • token variables [1]
  • password
    • reset password [1]
  • port configuration
    • Basic Security Model
    • Cloud Communication Server
    • Local Communication Server
      • Active Directory [1]
      • Communication Server [1]
      • Management Server [1] [2]
      • SCEP Server [1]
      • SQL Server [1]
  • regular updates [1]
  • reports [1]
  • resources
    • Internet-based tools and services [1]
  • root account properties [1]
  • SCEP
    • Certificate Authority [1]
    • Network Device Enrollment Service [1]
  • security scanning [1]
  • software update
    • about [1]
    • readme file [1]
    • release items [1]
  • Super Administrator role properties [1]
  • Technical Support Web site [1]
  • TmDatabase.ini [1] [2]
  • TrendLabs [1]
  • Trend Micro
  • troubleshooting tips [1] [2]
    • .pac automatic configuration file [1]
    • client device list [1]
    • Communication Server [1]
    • devenv.exe.config configuration file [1]
    • SQL Server 2008 R2 [1]
    • SQL Server Express [1]
  • user account details [1]
  • what's new
  • worldwide support offices [1]

Locating a Remote Mobile Device Parent topic

You can locate the mobile device through the wireless network or by using mobile device's GPS. The Management Server displays the mobile device location on Google Maps.
Note
Note
This feature is available for Android and iOS mobile devices only.

Procedure

  1. Click Devices on the menu bar.
    The Devices screen displays.
  2. On the Managed Devices tab, click the mobile device from the device tree that you want to locate.
  3. Click Device Locate and then click OK on the confirmation dialog-box.
    The Mobile Security Management Server tries to locate the mobile device and displays the Google Maps link on the Remote Locate Device screen.
  4. Click the Google Maps link on the Remote Locate Device screen to see the mobile device’s most recent GPS location on the map.