Wiping a Remote Mobile Device Parent topic

You can remotely reset the mobile device to factory settings and clear the mobile device internal memory/SD card. This feature helps ensure the security of the data for lost, stolen or misplaced mobile devices. You can also choose to clear only the following corporate data on the mobile device:
  • for Android: Exchange mail, calendar and contacts
  • for iOS: MDM profiles, related policies, configurations and data
WARNING
WARNING
Be careful when you use this feature as the action CANNOT be undone. All data will be lost and unrecoverable.
Note
Note
This feature is supported on Android, iOS and Windows Phone mobile devices only.
For instructions on wiping a mobile device that uses Exchange ActiveSync, see Wiping a Remote ActiveSync Mobile Device.

Procedure

  1. Click Devices on the menu bar.
    The Devices screen displays.
  2. On the Managed Devices tab, click the mobile device from the device tree that you want to wipe.
  3. Click Remote Wipe.
    The Remote Wipe Device screen displays.
  4. Select the appropriate Device Name checkbox.
  5. Do one of the following:
    • For Android mobile device, select one of the following:
      • Wipe all data to factory settings. (All applications and stored data will be removed. The inserted memory card will be formatted. This action cannot be undone.)
      • Wipe email, calendar and contact list.—also known as "selective wipe".
        If you select this option, you can also select Wipe all data to factory settings if selective wipe failed. checkbox.
    • For iOS mobile device, select one of the following:
      • Wipe all data to factory settings. (All applications and stored data will be removed. The inserted memory card will be formatted. This action cannot be undone.)
      • Wipe out all the provisioned profiles, policies, configurations, and its related data.
    • For Windows Phone mobile device, select the following:
      • Wipe all data to factory settings. (All applications and stored data will be removed. The inserted memory card will be formatted. This action cannot be undone.)
  6. Click Remote Wipe Device.
    The selected data is deleted from the mobile device and the Mobile Device Agent is unregistered from the server.