Procedure

• Ensure that you have the correct service URL.

  Important The SecureCloud URL for accounts created by resellers/partners via LMP is different from the regular Trend Micro Hosted SecureCloud web console.

  • If you purchased your SecureCloud license from a reseller or partner who created your account via the Licensing Management Platform (LMP), contact the reseller or partner who issued the license.
  • If you lost the correct URL, contact the reseller or partner who issued the license of the account.
• Enter your password carefully. A leading or trailing blank space will be treated as a part of the string, and this usually causes a logon error.
• Recover a lost/forgotten password by clicking the Forgot your password? link.