updclnat

Scheduled Client Updates with NAT

The following issues may arise if the local network uses NAT:

• Clients appear offline on the web console.

• The OfficeScan server is not able to successfully notify clients of updates and configuration changes.

Work around these issues by deploying updated components and configuration files from the server to the client with a scheduled update.

Perform the following steps:

1. Before installing the OfficeScan client on client computers:

1. Configure the client update schedule in Updates > Networked Computers > Automatic Update > Schedule-based Update.

2. Grant clients the privilege to enable scheduled update in Networked Computers > Client Management > Settings > Privileges and Other Settings > Privileges tab > Component Update Privileges.

2. If OfficeScan clients already exist on client computers:

1. Grant clients the privilege to perform "Update Now" in Networked Computers > Client Management > Settings > Privileges and Other Settings > Privileges tab > Component Update Privileges.

2. Instruct users to manually update components on the client computer (by right-clicking the OfficeScan icon in the system tray and clicking "Update Now") to obtain the updated configuration settings.

When clients update, they will receive both the updated components and the configuration files.

See also:

• OfficeScan Client Update Methods

• OfficeScan Client Automatic Updates

• OfficeScan Client Manual Updates