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Plug-in programs are installed independently of OfficeScan and are activated and managed from their own management consoles. The management consoles are accessible from the OfficeScan web console.
A new plug-in program displays on the Plug-in Manager console. In the console, you can download, install, and manage the program. Plug-in Manager downloads the installation packages for plug-in programs from the Trend Micro ActiveUpdate server or from a custom update source, if one has been properly set up. Internet connection is required to download the packages from the ActiveUpdate server.
When Plug-in Manager downloads an installation package or starts the installation, you will not be able to download, install, or upgrade other plug-in programs.
Plug-in Manager does not support plug-in program installation and management from Trend Micro Control Manager’s single sign-on function.
To install a plug-in program:
The screenshots in this procedure are taken from a plug-in program called Trend Micro Security (for Mac).
Open the OfficeScan web console and click Plug-in Manager in the main menu.
On the Plug-in Manager screen, go to the plug-in program section and click Download. The size of the plug-in program package displays beside the Download button.
Download button for a plug-in program
Plug-in Manager stores the downloaded package to <Server installation folder>\PCCSRV\Download\Product.
If Plug-in Manager is unable to download the package, it automatically re-downloads after 24 hours. To manually trigger Plug-in Manager to download the package, restart the OfficeScan Plug-in Manager service from the Microsoft Management Console.
Monitor the download progress. You can navigate away from the screen during the download.
Download progress for a plug-in program
If you encounter problems downloading the package, check the server update logs on the OfficeScan product console. On the main menu, click Logs > Server Update Logs.
After Plug-in Manager downloads the package, the plug-in program displays in a new screen.
If a plug-in program does not display, see the reasons and solutions in Troubleshooting Plug-in Manager.
Click Install Now or Install Later.
Download complete screen for a plug-in program
If you clicked Install Now, check the installation progress.
If you clicked Install Later, access the Plug-in Manager screen, go to the plug-in program section, click Install, and then check the installation progress.
After the installation, the current plug-in program version displays. You can then start managing the plug-in program.
Configure settings and perform program-related tasks from the plug-in program’s management console, which is accessible from the OfficeScan web console. Tasks include activating the program and deploying its client-side agent to endpoints. Consult the documentation for the specific plug-in program for details on configuring and managing the program.
To start managing a plug-in program:
Open the OfficeScan web console and click Plug-in Manager from the main menu.
On the Plug-in Manager screen, go to the plug-in program section and click Manage Program.
Manage Program button for a plug-in program
A new version of an installed plug-in program displays on the Plug-in Manager console. In the console, you can download the upgrade package and then upgrade the program. Plug-in Manager downloads the package from the Trend Micro ActiveUpdate server or a custom update source, if one has been properly set up. Internet connection is required to download the package from the ActiveUpdate server.
When Plug-in Manager downloads an upgrade package or starts the upgrade, you will not be able to download, install, or upgrade other plug-in programs.
Plug-in Manager does not support plug-in program upgrade from Trend Micro Control Manager’s single sign-on function.
To upgrade a plug-in program:
Open the OfficeScan web console and click Plug-in Manager in the main menu.
On the Plug-in Manager screen, go to the plug-in program section and click Download. The size of the upgrade package displays beside the Download button.
If Plug-in Manager is unable to download the upgrade package, it automatically re-downloads after 24 hours. To manually trigger Plug-in Manager to download the package, restart the OfficeScan Plug-in Manager service.
Monitor the download progress. You can navigate away from the screen during the download.
If you encounter problems downloading the package, check the server update logs on the OfficeScan web console. On the main menu, click Logs > Server Update Logs.
After Plug-in Manager downloads the package, a new screen displays.
Click Upgrade Now or Upgrade Later.
If you clicked Upgrade Now, check the upgrade progress.
If you clicked Upgrade Later, access the Plug-in Manager screen, go to the plug-in program section, click Upgrade, and then check the upgrade progress.
After the upgrade, the Plug-in Manager service may need to restart, causing the Plug-in Manager screen to be temporarily unavailable. When the screen becomes available, the current plug-in program version displays.
There are several ways to uninstall a plug-in program.
Uninstall the plug-in program from the Plug-in Manager console.
Uninstall the OfficeScan server, which uninstalls Plug-in Manager and all installed plug-in programs. For instructions on uninstalling the OfficeScan server, see the OfficeScan Installation and Upgrade Guide.
For plug-in programs with client-side agents:
Consult the documentation for the plug-in program to see if uninstalling the plug-in program also uninstalls the client-side agent.
For client-side agents installed on the same computer as the OfficeScan client, uninstalling the OfficeScan client uninstalls the client-side agents and Client Plug-in Manager (CNTAoSMgr.exe).
To uninstall a plug-in program from the Plug-in Manager console:
Open the OfficeScan web console and click Plug-in Manager in the main menu.
On the Plug-in Manager screen, go to the plug-in program section and click Uninstall.
Monitor the uninstallation progress. You can navigate away from the screen during the uninstallation.
Refresh the Plug-in Manager screen after the uninstallation. The plug-in program is again available for installation.