The client icon in the system tray provides visual hints that indicate the current status of the client and prompt users to perform certain actions.
Visual
HintsAt any given time, the icon will show a combination of the following visual hints.
|
Client Status |
Description |
Visual Hint |
|
Client connection with the OfficeScan server |
Online clients are connected to the OfficeScan server. The server can initiate tasks and deploy settings to these clients |
The icon contains a symbol resembling a heartbeat.
The background color is a shade of blue or red, depending on the status of the Real-time Scan Service. |
|
Offline clients are disconnected from the OfficeScan server. The server cannot manage these clients. |
The icon contains a symbol resembling the loss of a heartbeat.
The background color is a shade of blue or red, depending on the status of the Real-time Scan Service. It is possible for a client to become offline even if it is connected to the network. For more information, see A client is connected to the network but appears offline. | |
|
Roaming clients may or may not be able to communicate with the OfficeScan server. |
The icon contains the desktop and signal symbols.
The background color is a shade of blue or red, depending on the status of the Real-time Scan Service. | |
|
Availability of smart protection sources |
Smart protection sources include Smart Protection Servers and Trend Micro Smart Protection Network. Conventional scan clients connect to smart protection sources for web reputation queries. Smart scan clients connect to smart protection sources for scan and web reputation queries. |
The icon includes a check mark |
|
The icon includes a progress bar Contact the OfficeScan administrator if the progress bar remains for an extended period of time. | ||
|
For conventional scan clients, no check mark or progress bar appears if web reputation has been disabled on the client. | ||
|
Real-time Scan Service status |
OfficeScan uses the Real-time Scan Service not only for Real-time Scan, but also for Manual Scan and Scheduled Scan. The service must be functional or the endpoint becomes vulnerable to security risks. |
The entire icon is shaded blue if the Real-time Scan Service is functional. Two shades of blue are used to indicate the client’s scan method.
|
|
The entire icon is shaded red if the Real-time Scan Service has been disabled or is not functional. Two shades of red are used to indicate the client’s scan method.
For details about this issue, see Real-time Scan Service has been disabled or is not functional. | ||
|
Real-time Scan status |
Real-time Scan provides proactive protection by scanning files for security risks as they are created, modified, or retrieved. |
There are no visual hints if Real-time Scan is enabled. |
|
The entire icon is surrounded by a red circle and contains a red diagonal line if Real-time Scan is disabled.
For more information, see Real-time scan has been disabled. | ||
|
Pattern update status |
Clients must update the pattern regularly to protect the endpoint from the latest threats. |
There are no visual hints if the pattern is up-to-date or is slightly out-of-date. |
|
The icon includes an exclamation mark For details on how to update clients, see Pattern has not been updated for a while. |
Smart
Scan IconsAny one of the following icons displays when clients use smart scan.
|
Icon |
Connection with OfficeScan Server |
Availability of Smart Protection Sources |
Real-time Scan Service |
Real-time Scan |
|
|
Online |
Available |
Functional |
Enabled |
|
|
Online |
Available |
Functional |
Disabled |
|
|
Online |
Available |
Disabled or not functional |
Disabled or not functional |
|
|
Online |
Unavailable, reconnecting to sources |
Functional |
Enabled |
|
|
Online |
Unavailable, reconnecting to sources |
Functional |
Disabled |
|
|
Online |
Unavailable, reconnecting to sources |
Disabled or not functional |
Disabled or not functional |
|
|
Offline |
Available |
Functional |
Enabled |
|
|
Offline |
Available |
Functional |
Disabled |
|
|
Offline |
Available |
Disabled or not functional |
Disabled or not functional |
|
|
Offline |
Unavailable, reconnecting to sources |
Functional |
Enabled |
|
|
Offline |
Unavailable, reconnecting to sources |
Functional |
Disabled |
|
|
Offline |
Unavailable, reconnecting to sources |
Disabled or not functional |
Disabled or not functional |
|
|
Roaming |
Available |
Functional |
Enabled |
|
|
Roaming |
Available |
Functional |
Disabled |
|
|
Roaming |
Available |
Disabled or not functional |
Disabled or not functional |
|
|
Roaming |
Unavailable, reconnecting to sources |
Functional |
Enabled |
|
|
Roaming |
Unavailable, reconnecting to sources |
Functional |
Disabled |
|
|
Roaming |
Unavailable, reconnecting to sources |
Disabled or not functional |
Disabled or not functional |
Conventional
Scan IconsAny one of the following icons displays when clients use conventional scan.
|
Icon |
Connection with OfficeScan Server |
Web Reputation Services Provided by Smart Protection Sources |
Real-time Scan Service |
Real-time Scan |
Virus Pattern |
|
|
Online |
Available |
Functional |
Enabled |
Up-to-date or slightly outdated |
|
|
Online |
Unavailable, reconnecting to sources |
Functional |
Enabled |
Up-to-date or slightly outdated |
|
|
Online |
Available |
Functional |
Enabled |
Severely outdated |
|
|
Online |
Unavailable, reconnecting to sources |
Functional |
Enabled |
Severely outdated |
|
|
Online |
Available |
Functional |
Disabled |
Up-to-date or slightly outdated |
|
|
Online |
Unavailable, reconnecting to sources |
Functional |
Disabled |
Up-to-date or slightly outdated |
|
|
Online |
Available |
Functional |
Disabled |
Severely outdated |
|
|
Online |
Unavailable, reconnecting to sources |
Functional |
Disabled |
Severely outdated |
|
|
Online |
Available |
Disabled or not functional |
Disabled or not functional |
Up-to-date or slightly outdated |
|
|
Online |
Unavailable, reconnecting to sources |
Disabled or not functional |
Disabled or not functional |
Up-to-date or slightly outdated |
|
|
Online |
Available |
Disabled or not functional |
Disabled or not functional |
Severely outdated |
|
|
Online |
Unavailable, reconnecting to sources |
Disabled or not functional |
Disabled or not functional |
Severely outdated |
|
|
Offline |
Available |
Functional |
Enabled |
Up-to-date or slightly outdated |
|
|
Offline |
Unavailable, reconnecting to sources |
Functional |
Enabled |
Up-to-date or slightly outdated |
|
|
Offline |
Available |
Functional |
Enabled |
Severely outdated |
|
|
Offline |
Unavailable, reconnecting to sources |
Functional |
Enabled |
Severely outdated |
|
|
Offline |
Available |
Functional |
Disabled |
Up-to-date or slightly outdated |
|
|
Offline |
Unavailable, reconnecting to sources |
Functional |
Disabled |
Up-to-date or slightly outdated |
|
|
Offline |
Available |
Functional |
Disabled |
Severely outdated |
|
|
Offline |
Unavailable, reconnecting to sources |
Functional |
Disabled |
Severely outdated |
|
|
Offline |
Available |
Disabled or not functional |
Disabled or not functional |
Up-to-date or slightly outdated |
|
|
Offline |
Unavailable, reconnecting to sources |
Disabled or not functional |
Disabled or not functional |
Up-to-date or slightly outdated |
|
|
Offline |
Available |
Disabled or not functional |
Disabled or not functional |
Severely outdated |
|
|
Offline |
Unavailable, reconnecting to sources |
Disabled or not functional |
Disabled or not functional |
Severely outdated |
|
|
Roaming |
Available |
Functional |
Enabled |
Up-to-date or slightly outdated |
|
|
Roaming |
Unavailable, reconnecting to sources |
Functional |
Enabled |
Up-to-date or slightly outdated |
|
|
Roaming |
Available |
Functional |
Enabled |
Severely outdated |
|
|
Roaming |
Unavailable, reconnecting to sources |
Functional |
Enabled |
Severely outdated |
|
|
Roaming |
Available |
Functional |
Disabled |
Up-to-date or slightly outdated |
|
|
Roaming |
Unavailable, reconnecting to sources |
Functional |
Disabled |
Up-to-date or slightly outdated |
|
|
Roaming |
Available |
Functional |
Disabled |
Severely outdated |
|
|
Roaming |
Unavailable, reconnecting to sources |
Functional |
Disabled |
Severely outdated |
|
|
Roaming |
Available |
Disabled or not functional |
Disabled or not functional |
Up-to-date or slightly outdated |
|
|
Roaming |
Unavailable, reconnecting to sources |
Disabled or not functional |
Disabled or not functional |
Up-to-date or slightly outdated |
|
|
Roaming |
Available |
Disabled or not functional |
Disabled or not functional |
Severely outdated |
|
|
Roaming |
Unavailable, reconnecting to sources |
Disabled or not functional |
Disabled or not functional |
Severely outdated |
|
|
Online |
Not applicable (Web reputation feature disabled on client) |
Functional |
Enabled |
Up-to-date or slightly outdated |
|
|
Online |
Not applicable (Web reputation feature disabled on client) |
Functional |
Enabled |
Severely outdated |
|
|
Online |
Not applicable (Web reputation feature disabled on client) |
Functional |
Disabled |
Up-to-date or slightly outdated |
|
|
Online |
Not applicable (Web reputation feature disabled on client) |
Functional |
Disabled |
Severely outdated |
|
|
Online |
Not applicable (Web reputation feature disabled on client) |
Disabled or not functional |
Disabled or not functional |
Up-to-date or slightly outdated |
|
|
Online |
Not applicable (Web reputation feature disabled on client) |
Disabled or not functional |
Disabled or not functional |
Severely outdated |
|
|
Offline |
Not applicable (Web reputation feature disabled on client) |
Functional |
Enabled |
Up-to-date or slightly outdated |
|
|
Offline |
Not applicable (Web reputation feature disabled on client) |
Functional |
Enabled |
Severely outdated |
|
|
Offline |
Not applicable (Web reputation feature disabled on client) |
Functional |
Disabled |
Up-to-date or slightly outdated |
|
|
Offline |
Not applicable (Web reputation feature disabled on client) |
Functional |
Disabled |
Severely outdated |
|
|
Offline |
Not applicable (Web reputation feature disabled on client) |
Disabled or not functional |
Disabled or not functional |
Up-to-date or slightly outdated |
|
|
Offline |
Not applicable (Web reputation feature disabled on client) |
Disabled or not functional |
Disabled or not functional |
Severely outdated |
|
|
Roaming |
Not applicable (Web reputation feature disabled on client) |
Functional |
Enabled |
Up-to-date or slightly outdated |
|
|
Roaming |
Not applicable (Web reputation feature disabled on client) |
Functional |
Enabled |
Severely outdated |
|
|
Roaming |
Not applicable (Web reputation feature disabled on client) |
Functional |
Disabled |
Up-to-date or slightly outdated |
|
|
Roaming |
Not applicable (Web reputation feature disabled on client) |
Functional |
Disabled |
Severely outdated |
|
|
Roaming |
Not applicable (Web reputation feature disabled on client) |
Disabled or not functional |
Disabled or not functional |
Up-to-date or slightly outdated |
|
|
Roaming |
Not applicable (Web reputation feature disabled on client) |
Disabled or not functional |
Disabled or not functional |
Severely outdated |
if a smart protection source is available.
if no smart protection source is available
and the client is attempting to establish connection with the sources.
if the pattern is severely outdated. This
means that the pattern been not been updated for a while.
