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Administration > Support | System Information tab
Using the case diagnostic tool (CDT), IWSVA generates core and/or system file(s) containing the system data held in memory when a process abnormally terminates. The Generate System Information File button is an extension of this feature, allowing you to package the current machine ”state” at the click of a button.
The core and/or system file(s) that IWSVA generates contains the following information:
IWSVA information—Includes IWSVA product version, engine version, build number, and IWSVA hot fixes and service pack information. Product and integration settings are also part of this information
IWSVA/system logs—Includes IWSVA logs and debug logs, logs generated by syslogd daemon (if system logs are enabled), and core dump file
System/network information—Includes the hardware configuration, operating system, build, system resource status, other application installed, and network information
CDT-compliant configuration/plugins information—Includes information about changes made to CDT as a result of IWSVA adding a new component, such as a TMCM or MCP agent.
Core files are first created in the first directory listed below, and then compressed and moved to the second directory listed:
/var/iwss/coredumps
/var/iwss/UserDumps
Use these files when working with Trend Micro technical support to help diagnose the cause of your problem. To view the files yourself, use a program like GDB, the GNU Project debugger.
While IWSVA is generating the core and/or system file(s), the application may encounter some conditions that prevents it from gathering all the possible diagnostic information. For instance, debug may be disabled, a core dump may not exists, or critical commands or files may not exist. In this case, IWSVA gathers as much information as possible and also records any encountered errors in a log file with comprehensive messages.
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