Troubleshooting Resources Parent topic

Before contacting technical support, consider visiting the following Trend Micro online resources.

Trend Community Parent topic

To get help, share experiences, ask questions, and discuss security concerns with other users, enthusiasts, and security experts, go to:

Using the Support Portal Parent topic

The Trend Micro Support Portal is a 24x7 online resource that contains the most up-to-date information about both common and unusual problems.

Procedure

  1. Go to https://success.trendmicro.com.
  2. Select a product or service from the appropriate drop-down list and specify any other related information.
    The Technical Support product page appears.
  3. Use the Search Support box to search for available solutions.
  4. If no solution is found, click Submit a Support Case from the left navigation and add any relevant details, or submit a support case here:
    A Trend Micro support engineer investigates the case and responds in 24 hours or less.

Security Intelligence Community Parent topic

Trend Micro cyber security experts are an elite security intelligence team specializing in threat detection and analysis, cloud and virtualization security, and data encryption.
  • Trend Micro blogs, Twitter, Facebook, YouTube, and other social media
  • Threat reports, research papers, and spotlight articles
  • Solutions, podcasts, and newsletters from global security insiders
  • Free tools, apps, and widgets.

Threat Encyclopedia Parent topic

Most malware today consists of "blended threats" - two or more technologies combined to bypass computer security protocols. Trend Micro combats this complex malware with products that create a custom defense strategy. The Threat Encyclopedia provides a comprehensive list of names and symptoms for various blended threats, including known malware, spam, malicious URLs, and known vulnerabilities.
Go to http://www.trendmicro.com/vinfo to learn more about:
  • Malware and malicious mobile code currently active or "in the wild"
  • Correlated threat information pages to form a complete web attack story
  • Internet threat advisories about targeted attacks and security threats
  • Web attack and online trend information
  • Weekly malware reports.