Contacting Trend Micro Parent topic

In the United States, Trend Micro representatives are available by phone, fax, or email:
Address
Trend Micro, Inc. 10101 North De Anza Blvd., Cupertino, CA 95014
Phone
Toll free: +1 (800) 228-5651 (sales)
Voice: +1 (408) 257-1500 (main)
Fax
+1 (408) 257-2003
Website
http://www.trendmicro.com
Email address
support@trendmicro.com

Speeding Up the Support Call Parent topic

To improve problem resolution, have the following information available:
  • Steps to reproduce the problem
  • Appliance or network information
  • Computer brand, model, and any additional hardware connected to the endpoint
  • Amount of memory and free hard disk space
  • Operating system and service pack version
  • Endpoint client version
  • Serial number or activation code
  • Detailed description of install environment
  • Exact text of any error message received.