Cleaning Up Full Disk Encryption Files Parent topic

Decrypting a drive removes MBR changes and other essential elements used to protect the Endpoint Encryption device. For software encryption, decrypt the disk completely before uninstalling Full Disk Encryption. Otherwise, the operating system may have a critical error.

Procedure

  • From a command line:
    1. Run msiexec.exe /X{17BACE08-76BD-4FF5-9A06-5F2FA9EBDDEA}.
  • From Windows:
    1. Open regedit.exe within Windows and browse to the following key:
      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\\{17BACE08-76BD-4FF5-9A06-5F2FA9EBDDEA}
    2. Browse to the UninstallString key:
      Example: msiexec.exe /x {17BACE08-76BD-4FF5-9A06-5F2FA9EBDDEA}
    3. Copy the string.
    4. Open Run... and paste the string in the Open field.
    5. Click OK.
      The Windows Installer window appears.
    6. At the uninstall confirmation, click Yes.
      Note
      Note
      If the User Account Control window appears, click Allow.
    7. When prompted to turn off DrAService, select the second radio button option Do not close applications and then click OK.
    8. If prompted to reboot the endpoint, click Yes. Otherwise, manually restart the endpoint.