Trend Micro, Inc.
July 2015
Trend Micro™ Worry-Free Business Security™
Version 9.0 Service Pack 2
This readme file is current as of the date above. However, all customers are advised to check Trend Micro's website for documentation updates at http://docs.trendmicro.com/en-us/smb/worry-free-business-security.aspx.
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1. About Worry-Free Business Security
Trend Micro Worry-Free Business Security (WFBS) protects small business users and assets from data theft, identity theft, risky Web sites, and spam (Advanced Only).
Worry-Free Business Security includes the following new features and enhancements:
What's New in WFBS 9.0 Service Pack 2
Windows 10 Support
Worry-Free Business Security now supports Security Agent installation on Windows 10.
Ransomware Protection for Documents
Enhanced scan features can identify and block ransomware programs that target documents that run on endpoints by identifying common behaviors and blocking processes commonly associated with ransomware programs.
What's New in WFBS 9.0 Service Pack 1
Detection Improvements
Enhancements
Web reputation logs include running processes information
Windows Support
WFBS now supports Microsoft Windows 8.1 and Windows Server 2012 R2
Detection Improvements
Performance Enhancements
Usability Enhancements
The Worry-Free Business Security Standard solution consists of an on-premise server (Security Server) and desktop protection software (Security Agent).
The Worry-Free Business Security Advanced solution consists of two components hosted/offsite email protection service (Trend Micro Hosted Email Security) and on-premise server (Security Server), desktop(Security Agent), and email protection (Messaging Security Agent) software.
The documents for Trend Micro Hosted Email Security are available at http://docs.trendmicro.com/en-us/smb/hosted-email-security.aspx.
The document set for the Worry-Free Business Security Server includes:
Visit the following website for a complete list of installation and upgrade requirements:
http://docs.trendmicro.com/en-us/smb/worry-free-business-security.aspx
The WFBS administrator in your organization is responsible for installing and upgrading the Security Agent. Contact the administrator if you have questions or concerns about the installation or upgrade.
6. Post-installation Configuration
The WFBS administrator will contact you if post-installation steps are required.
Some product features do not support certain operating systems and associated applications. For details, visit http://docs.trendmicro.com/en-us/smb/worry-free-business-security/agent_features/.
The following are the known issues in this release:
7.1 Security Agent Deployment, Upgrade, and Usage
Note: For details about installation limitations on certain operating systems, see the Help topic:
http://docs.trendmicro.com/en-us/smb/worry-free-business-security/install_meth/
To completely reinstall or upgrade the Security Agent, you will need to restart the computer. A restart will also be necessary when updating some components, including the firewall and the proxy drivers.
WFBS supports Remote Desktop, Remote Web Workplace, and Citrix server terminal applications.
In a Terminal Services environment, administrators can decide whether to show or hide the Security Agent icon in the Windows task bar. This setting applies to all or none of the active user sessions. It is not possible to apply the setting to individual user sessions.
If the icon shows on all active user sessions, memory usage may increase. To prevent this issue from occurring:
a. On the Security Agent host, open the registry.
b. Create/modify the following REG name/value pair:
Key:
For 32-bit: HKLM\SOFTWARE\TrendMicro\PCcillinNTCorp\CurrentVersion\Misc.
For 64-bit: HKLM\SOFTWARE\Wow6432Node\TrendMicro\PCcillinNTCorp\CurrentVersion\Misc.
Name: RCS
Type: DWORD
Value: 202 (in decimal format)
There will be no PccNTMon instances created when its value is set to 202.
The manual scan process bar is not fully synchronized to Files Scanned count based scan mechanism.
7.2 Behavior Monitoring/Device Control
Behavior Monitoring and Device Control fully support 32-bit operating systems. On 64-bit operating systems, only Vista x64 SP1 and later are supported.
7.3 Web Reputation/URL Filtering
Browser Exploit Prevention supports Internet Explorer versions 6, 7, 8, 9, 10, and 11.
In an unstable network environment, the Trend Micro Web Reputation server may pass a website without filtering.
When uninstalling the firewall driver, the agent could temporarily lose the network connection. Some applications, such as Secure Shell (SSH), Terminal Services Client, or Remote Desktop, could be affected by the disconnection. If this occurs, restart the application after disabling the firewall (which also completes the uninstallation process).
The Security Agent firewall might conflict with other firewall applications. Trend Micro recommends uninstalling or disabling other firewall applications.
On VMware clients, the Security Agent firewall may block all incoming packets. To address this issue, add the following value to the client's registry:
Key: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\PFW
Name: EnableBypassRule
Type: REG_DWORD
Value =1
1 means enable, 0 means disable
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Global Mailing Address/Telephone numbers
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Note: This information is subject to change without notice.
Trend Micro Incorporated, a global leader in Internet content security and threat management, aims to create a world safe for the exchange of digital information for businesses and consumers. A pioneer in server-based antivirus with over 20 years experience, we deliver top-ranked security that fits our customers' needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the Trend Micro™ Smart Protection Network™ infrastructure, our industry-leading cloud-computing security technology and products stop threats where they emerge, on the Internet, and are supported by 1,000+ threat intelligence experts around the globe. For additional information, visit http://www.trendmicro.com.
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Information about your license agreement with Trend Micro can be viewed at http://us.trendmicro.com/us/about/company/user_license_agreements/.
License Attributions can be viewed from the Worry-Free Business Security web console.