Trend Micro, Inc.
May 2022
Trend Micro™ Worry-Free Business Security™
Version 10.0 Service Pack 1
This readme file is current as of the date above. However, all customers are advised to check Trend Micro's website for documentation updates at http://docs.trendmicro.com/en-us/smb/worry-free-business-security.aspx.
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1. About Worry-Free Business Security
Trend Micro™ Worry-Free™ Business Security is a centrally managed anti-malware solution that protects Windows and Mac endpoints from a wide variety of Internet threats. Optimized to address the needs of small business users, Worry-Free Business Security offers extra security against advanced threats and malware by providing antivirus, antispam (Advanced only), web security, ransomware protection, and data security to ensure complete user protection.
Worry-Free Business Security includes the following new features and enhancements:
Aggressive Scan: Worry-Free Business Security now includes an Aggressive Scan feature for deeper scanning and cleaning of infected endpoints.
Operating system support: Worry-Free Business Security now supports Security Server and Agent installation on the following operating systems:
Windows 10 May 2019 Update
Windows Server 2019
The Worry-Free Business Security Standard solution consists of an on-premise server (Security Server) and desktop protection software (Security Agent).
The Worry-Free Business Security Advanced solution consists of an on-premise server (Security Server), desktop protection software (Security Agent), and email protection software (Messaging Security Agent).
The document set for the Worry-Free Business Security Server includes:
The latest versions of the documents are available at http://docs.trendmicro.com/en-us/smb/worry-free-business-security.aspx.
Visit the following website for a complete list of installation and upgrade requirements:
http://docs.trendmicro.com/en-us/smb/worry-free-business-security.aspx
The WFBS administrator in your organization is responsible for installing and upgrading the Security Agent. Contact the administrator if you have questions or concerns about the installation or upgrade.
6. Post-installation Configuration
The WFBS administrator will contact you if post-installation steps are required.
Some product features do not support certain operating systems and associated applications. For details, see Available Security Agent Features in the Online Help.
The following are the known issues in this release:
Security Agent Deployment, Upgrade, and Usage
Note: For details about installation limitations on certain operating systems, see Security Agent Installation Methods in the Online Help.
To completely reinstall or upgrade the Security Agent, you will need to restart the computer. A restart will also be necessary when updating some components.
WFBS supports Remote Desktop, Remote Web Workplace, and Citrix server terminal applications.
In a Terminal Services environment, administrators can decide whether to show or hide the Security Agent icon in the Windows task bar. This setting applies to all or none of the active user sessions. It is not possible to apply the setting to individual user sessions.
If the icon shows on all active user sessions, memory usage may increase. To prevent this issue from occurring:
a. On the Security Agent host, open the registry.
b. Create/modify the following REG name/value pair:
Key:
For 32-bit: HKLM\SOFTWARE\TrendMicro\PCcillinNTCorp\CurrentVersion\Misc.
For 64-bit: HKLM\SOFTWARE\Wow6432Node\TrendMicro\PCcillinNTCorp\CurrentVersion\Misc.
Name: RCS
Type: DWORD
Value: 202 (in decimal format)
There will be no PccNTMon instances created when its value is set to 202.
The manual scan process bar is not fully synchronized to the Files Scanned count based scan mechanism.
Security Agents running on Windows Server 2016 (or later) cannot report security statuses to Windows Security Center because Windows Server 2016 (or later) does not provide the Windows Security Center service. If Windows Defender is enabled on Windows Server 2016 (or later) with the Security Agent installed, performance issues may occur. Trend Micro recommends disabling Windows Defender before installing the Security Agent.
When uninstalling the firewall driver, the agent could temporarily lose the network connection. Some applications (such as Secure Shell (SSH), Terminal Services Client, or Remote Desktop) could be affected by the disconnection. If this occurs, restart the application after disabling the firewall. Note that restarting also completes the uninstallation process.
The Security Agent firewall might conflict with other firewall applications. Trend Micro recommends uninstalling or disabling other firewall applications.
On VMware clients, the Security Agent firewall may block all incoming packets. To address this issue, add the following value to the client's registry:
Key: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\PFW
Name: EnableBypassRule
Type: REG_DWORD
Value =1
1 means enable, 0 means disable
A license to the Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, Maintenance must be renewed on an annual basis at Trend Micro's then-current Maintenance fees.
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Global Mailing Address/Telephone numbers
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Note: This information is subject to change without notice.
Trend Micro Incorporated, a global leader in Internet content security and threat management, aims to create a world safe for the exchange of digital information for businesses and consumers. A pioneer in server-based antivirus with over 20 years experience, we deliver top-ranked security that fits our customers' needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the Trend Micro™ Smart Protection Network™ infrastructure, our industry-leading cloud-computing security technology and products stop threats where they emerge, on the Internet, and are supported by 1,000+ threat intelligence experts around the globe. For additional information, visit http://www.trendmicro.com.
Copyright 2019, Trend Micro Incorporated. All rights reserved. Trend Micro, the Trend Micro t-ball logo, TrendProtect, TrendSecure, Worry-Free, OfficeScan, ServerProtect, PC-cillin, InterScan, and ScanMail are trademarks or registered trademarks of Trend Micro, Incorporated. All other product or company names may be trademarks or registered trademarks of their owners.
Information about your license agreement with Trend Micro can be viewed at http://us.trendmicro.com/us/about/company/user_license_agreements/.
License Attributions can be viewed from the Worry-Free Business Security web console.