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  • Content Filtering for Web Content or Web Reputation for Web Content is not working. Why?
  • PortalProtect shows file “x.xxx” contains the following virus: “It has been blocked; final action is:[Block]." However, this file does not contain a virus. Why does the message tell me the file contains a virus?
  • I have not enabled “file blocking," but some files are never uploaded or downloaded. Why?
  • PortalProtect cannot block the files that exist in a compressed file. When an infected file exists in a compressed file, how can PortalProtect find it?
  • Does PortalProtect scan .zip and .lzh compressed files differently than other compressed files?
  • Scans may be configured to have a primary and secondary action. Is the secondary action executed only after the primary action fails, or can PortalProtect execute both actions?
  • Is there any record created when PortalProtect blocks a file?
  • What is considered to be an unscannable file?
  • Can PortalProtect scan encrypted files?
  • I can scan viruses from my PortalProtect server, but cannot update the engine and pattern file. Why?
  • What do data loss prevention expression occurrences mean?
  • Why does PortalProtect not have Data Loss Prevention for documents or Data Loss Prevention for Web content?
  • How can I skip some of the file type scans performed by Content Filtering, Data Loss Prevention, and Web Reputation?
  • How can I customize the file scan size in Content Filtering, Data Loss Prevention and URL in documents?
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