Alert Issues Parent topic

What the difference between the alert "PortalProtect service did not start successfully" and "PortalProtect service is unavailable?"

  • PortalProtect service did not start successfully: occurs after an unsuccessful attempt to start PortalProtect for Microsoft SharePoint Master Service.
  • PortalProtect service is unavailable: occurs if the PortalProtect_Master service is already started and stops suddenly.

Why can I receive SNMP alerts but no email alerts?

PortalProtect sends email alerts to SMTP servers. If other alert types can be received, and only email alerts are missed, check that the SMTP server and port number are properly configured. If you have configured multiple email address to receive alerts, be sure to use a semicolon to separate them.