Trend Micro, Inc.

March 2019

Trend Micro Apex One™ (Mac)

Version 2019

This readme file is current as of the date above. However, all customers are advised to check Trend Micro's website for documentation updates at http://docs.trendmicro.com/en-us/enterprise/trend-micro-apex-one-(mac).aspx.

Register online with Trend Micro within 30 days of installation to continue downloading new pattern files and product updates from the Trend Micro website. Register during installation, or online at http://olr.trendmicro.com.

Trend Micro always seeks to improve its documentation. If you have questions, comments, or suggestions about this or any Trend Micro document, please contact us at docs@trendmicro.com.

Please evaluate this documentation on the following site: www.trendmicro.com/download/documentation/rating.asp.

 

Contents


  1. About Apex One (Mac)
  2. What's New
  3. Document Set
  4. System Requirements
  5. Installation
  6. Post-installation Configuration
  7. Known Issues
  8. Contact Information
  9. About Trend Micro
  10. License Agreement


1. About Apex One (Mac)


Apex One (Mac) provides the latest endpoint protection against security risks, blended threats, and platform independent web-based attacks.

The Apex One (Mac) server is a plug-in program integrated with Trend Micro products such as Apex One and Worry-free Business Security and installed through the Plug-in Manager framework. The Apex One (Mac) server deploys Security Agents to Mac computers.

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2. What's New


Visit the following web page:

http://docs.trendmicro.com/en-us/enterprise/trend-micro-apex-one-(mac)-2019-server-online-help/introducing-/new-in-this-release.aspx

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3. Document Set


The documentation set for Apex One (Mac) includes the following:

View and download product documentation at:

http://docs.trendmicro.com/en-us/enterprise/trend-micro-apex-one-(mac).aspx

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4. System Requirements


Visit the following web pages:

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5. Installation


Visit the following web pages:

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6. Post-installation Configuration


Visit the following web pages:

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7. Known Issues


7.1 Limitation When Configuring Scan Time Machine for Manual and Scheduled Scan

Problem: After enabling the Scan Time Machine option for Manual Scan and Scheduled Scan, Apex One (Mac) cannot perform any actions (clean, quarantine, or delete) on detected malware threats due to a permission limitation in Mac OS. Configured scan actions display as unsuccessful in the product logs.

7.2 Endpoint Sensor Processing Limitation

Problem: Endpoint Sensor processing of files on Mac endpoints is case insensitive. Preliminary investigation results on the Apex Central console include all entries for a file name with different capitalization.

 

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8. Contact Information


A license to the Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, Maintenance must be renewed on an annual basis at Trend Micro's then-current Maintenance fees.

You can contact Trend Micro via fax, phone, and email, or visit us at http://www.trendmicro.com.

Evaluation copies of Trend Micro products can be downloaded from our website.

Global Mailing Address/Telephone numbers

For global contact information in the Asia/Pacific region, Australia and New Zealand, Europe, Latin America, and Canada, refer to http://www.trendmicro.com/en/about/overview.htm.

The Trend Micro "About Us" screen displays. Click the appropriate link in the "Contact Us" section of the screen.

Note: This information is subject to change without notice.

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9. About Trend Micro


Trend Micro Incorporated, a global leader in Internet content security and threat management, aims to create a world safe for the exchange of digital information for businesses and consumers. A pioneer in server-based antivirus with over 20 years experience, we deliver top-ranked security that fits our customers' needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the Trend Micro™ Smart Protection Network™ infrastructure, our industry-leading cloud-computing security technology and products stop threats where they emerge, on the Internet, and are supported by 1,000+ threat intelligence experts around the globe. For additional information, visit http://www.trendmicro.com.

Copyright 2019, Trend Micro Incorporated. All rights reserved. Trend Micro, the Trend Micro t-ball logo, Apex One, and Worry-Free are trademarks or registered trademarks of Trend Micro, Incorporated. All other product or company names may be trademarks or registered trademarks of their owners.

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10. License Agreement


Information about your license agreement with Trend Micro can be viewed at http://us.trendmicro.com/us/about/company/user_license_agreements/.

Third-party licensing information can be viewed from the About page on the Apex One (Mac) web console.

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